From the ordering process to delivery and customer service was perfect. The pergola went together with absolutely no problems. My Wife and I are extremely impressed with the look.

Delivery was our main issue. It took a month, and then no one called to tell us they were on their way. Also, if the bolts were even a 1/4 inch longer, it would be a BIG help. Took three guys about four hours. Looks good....

Gorgeous pergola and fantastic customer service! Only issue I had was with the company who installed it was extremely unprofessional (Backyard Discovery made it right).

[This review was collected as part of a promotion.] very nice all come perfect. only one issue with the cement screws. not good quality. but change.

Straight-forward to assemble, all parts accounted for (plus extras), and well machined for great fit. Took about 5 hours total, one-person except getting help standing-up/securing 3 sides to where it could stand alone.

Fast shipping, great packaging. Super nice pergola. I put it up by myself in one day, which was a challenge, physically, but the instructions were easy to follow and the project moved quickly.

Looks good. Went together fairly easy. I do think that the boards that need to face up should have "up" stamped on them just for better awareness. It can be overlooked easily and cause extra work to disassemble and correct.

Great quality for the price! One piece was slightly warped, but customer service shipped a replacement piece very quickly. Was able to assemble between just my husband and I . Love this new pergola!

[This review was collected as part of a promotion.] I was very happy with my pergola , from the time of purchase they kept me updated and the assembly was done at mh convience on a Sunday .

Great engineered product. Each box was packaged very well and there was no damage at all. Take your time, put it together leaving everything fairly loose and once completed tighten and square everything up. Two people completed this in 4-1/2 hours.