Thanks for taking the time to review your 27 cu. ft. Side-by-Side Refrigerator with Smooth Touch Ice Dispenser. Show off your organized side with the ample space and features available in this fridge! Should you need support, don't hesitate to reach out to us via chat or phone support! Details for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to assist you or answer any question you may have! ^Chris

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki

It makes our day to hear that we were able to provide you a 5-star experience using the LG 27 cu. ft. Side-by-Side Refrigerator with Smooth Touch Ice Dispenser, model LRSXS2706V. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction and your review reaffirms the hard work we put in every day. We look forward to to serving you always and thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee

We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly