We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly

It makes our day to hear that we were able to provide you a 5-star experience using the LG 27 cu. ft. Side-by-Side Refrigerator with Smooth Touch Ice Dispenser, model LRSXS2706V. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction and your review reaffirms the hard work we put in every day. We look forward to to serving you always and thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee

Hey there, Nunu. We appreciate the time you committed in providing us with detailed and constructive feedback about your LG Refrigerator LRSXS2706W. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony