Great mattress. Very comfortable cooler than you think. Need to get a memory foam cool gel pillow to maximize the effects of the mattress. It is a combination of firm and soft. Firm to the touch but soft when you get in but the memory foam fits your body great. I would recommend getting box springs if you want to sleep higher. The delivery was awful not sams fault but fed ex. It comes in three pieces and they may not come together as mine didn't. I had to go pick it up myself from the fed ex place after stating it was on the way, then i checked three hours later and it was returned to the warehouse! Very frustrating. But the mattress itself is great. Probably will get one for my daughter now. It has a little smell but not bad. Good to sleep on the first night, but airing it out more i would reccommend.

I ordered this item on-line. It was shipped FedEx Ground and arrived two days earlier than expected. The mattress comes in a box and does not require a box spring since it is memory foam. We just got the new king size platform bed the same day the mattress came. We waited the 48 hours for the mattress to air out before we attempted to sleep on it as reccomended. You actually sink into the mattress.The firmness of this memory foam mattress is suppose to be a medium but is actually very soft and plush. If you want a soft plush cool feel this would be a good choice but if you prefer a med/firm to firm it is too soft. The cool gel is a good description since it is exactly that. We have had it almost a month now and are in process of returning it for a firmer brand. I filled out the on-line return request a week ago and have not yet gotten a response so hopefully will get some information soon regarding the return so I can order a firmer model.My husband has been sleeping on the floor on the old mattress since then.

Read the reviews and purchased based on these. We love this mattress and are very happy. Initial smell was no issue (slept on it 4-5 hours after unpacking). Can't wait to go to sleep at night now. Have had this mattress for 2 months so no idea about longevity, but so far, it provides for an outstanding nights sleep

First thing I want to say is I have a chronic low back condition. It has been getting progressively worse over the past year whereas I am having episodes more frequently and with more intensity. Having said that, I am so comfortable on this mattress and I have to say, with some degree of sadness, as Frank Sinatra used to say about people who don't drink, "I feel sorry for them" he would say, "because when they wake up in the morning, that's the best they're gonna' feel all day." We replaced a 20 year old Select Comfort air mattress, now known as a Sleep Number bed and this new mattress is much more comfortable. It did take a couple of nights to adjust to the "depth" of the top layer of soft, cushiony foam as it will envelope you immediately and you sink down 2-3 inches and it seems at first that rotating or any movement at all would be difficult, and I like to flip from side to side pretty much all through the night. However, I was surprised to find that rotating from back to side and back again is no big deal at all. My wife agrees this mattress is more comfortable and she is a back sleeper. So bottom line is we are pleased. I would give it five stars but I don't know how it will hold up over time. However compared to the cost of a new Sleep Number bed it does not need to last near as long.

Dont bother! And return is a nightmare

Good quality, but way too soft.

This is the best purchase I have ever made. I highly recommend this products.

I love this new mattress.

Glad I waited for the cool gel techonology. Best purchase I have ever made

Sleep so much better since we purchased this mattress. Like sleeping on a cloud!!!