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Sam's Club
Sam's Club
Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars6,235 ratings2,309 reviews
  1. 5 stars86% (5,390)
  2. 4 stars8% (489)
  3. 3 stars3% (165)
  4. 2 stars1% (63)
  5. 1 star2% (128)

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Showing 511-520 of 2,309 reviews
Feb 5, 2025
Connie
1 out of 5 stars review

Verified Purchase

But the towels, they are great

I purchased some towels then they went on sale and when I went to get a refund for them, they gave me a hassle and I shopped at every Saturday and I spent a lot of money there. That’s why they got a one because they don’t have good customer service skills.

Helpful?7316U03O1B4213585409722
Mar 21, 2021
Suzy
1 out of 5 stars review

disappointed

We bought about 6 of these 6 months ago. They are not holding up. They’re coming unbound on the edges and unraveling. We bought them based on the reviews but they’re just not holding up. They are huge and fluffy but the quality is lacking. I want to love them but can’t.

Helpful?7316U03O1B4213585409722
May 8, 2020
vernie
1 out of 5 stars review

BEWARE

I bought these towels a couple of weeks ago and after the first use returned them because they do not dry your skin. I purchased these towels a few years ago ( I still have them) and really liked them but they are not the same towel. They have changed for the worse. Very disappointed in Sam's Club quality. I do not recommend these towels.

Helpful?7316U03O1B4213585409722
Jan 8, 2018
J A
1 out of 5 stars review

Absolutely terrible towels!!

I purchased 4 towels (2 bath and 2 hand) in the blue Peacock color a few days ago. I laundered the towels before use, and after using the bath towel the first time, blue lint was everywhere.... on my skin, in my hair, on the sink, in the tub and on the bathroom floor. It was necessary for me to get back in the shower to wash off the abundance of lint that was all over me! So I laundered them again... now globs of blue lint are all over in my washer, dryer and on the towels. There are even places on these NEW towels that are unravelling at the seams. Putting them through another wash cycle made the lint problem worse. I contacted Sams Club customer service at the 888 number, and their help and remedy to me was, "return the towels to your local club." Gee, thanks for the help! Now I have a big mess to clean up because inferior quality towels were sold to me... I'm very disappointed with Sams Club over this situation!

Helpful?7316U03O1B4213585409722
Jan 24, 2021
Bubba
1 out of 5 stars review

Awful Quality

Over the past year I have bought 8 of them.. only 2 people in the house and every single one has frayed and have big holes in the middle. Ive bought this towel for years and just in the past year have had this issue. EVERY SINGLE ONE from this year a big hole in the center.

Helpful?7316U03O1B4213585409722
Aug 27, 2022
Marqu
1 out of 5 stars review

poor quality

I purchases 3 of these towels and noticed they started coming apart in the wash. I brought them home put them in the wash without anything else and there were so many towel fibers in the washing machine afterwards. The towels look raggedy and I never even used them. I am really was disappointed in the product quality.

Helpful?7316U03O1B4213585409722
Oct 7, 2019
towels suck
1 out of 5 stars review

meh

While the size is nice and they don’t fade, when you’re drying yourself off, they shed like CRAZY! I’ve washed it twice and it still sheds all over and I basically have to lint roll my body afterwards. So annoying. If I knew this I would’ve bought towels elsewhere.

Helpful?7316U03O1B4213585409722
Mar 1, 2018
HongKi
1 out of 5 stars review

Looked like cookie monster

Lets just say I almost looked cookie monster when I got done drying myself with this towel. I got the peacock color, which is pretty, but the towel doesn't stay together well and sheds A LOT A LOT. I have tried washing the towel twice already, and the same thing still happens.

Helpful?7316U03O1B4213585409722
Oct 6, 2023
jk26
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4213585409722
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Sep 18, 2022
MommyQ
5 out of 5 stars review

Thick, Large, Absorbent Towels that don't Shed

I found out about these bath towels at an AirBnB stay recently, where they had them in the White color. Since I liked them a lot, I bought some in the Acorn color when I got home. I like that these towels are very large, at 30" x 58", very thick, and absorbent. And they don't shed.

Helpful?7316U03O1B4213585409722