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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,354 ratings2,347 reviews
  1. 5 stars86% (5,482)
  2. 4 stars8% (506)
  3. 3 stars3% (168)
  4. 2 stars1% (64)
  5. 1 star2% (134)

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Showing 481-490 of 2,347 reviews
Mar 1, 2018
HongKi
1 out of 5 stars review

Looked like cookie monster

Lets just say I almost looked cookie monster when I got done drying myself with this towel. I got the peacock color, which is pretty, but the towel doesn't stay together well and sheds A LOT A LOT. I have tried washing the towel twice already, and the same thing still happens.

Helpful?7316U03O1B4213585409722
Feb 26, 2023
SavyinSavannah
1 out of 5 stars review

Terrible mess at first wash...

These towels made a mess of my laundry. The loose fibers were everywhere. Almost as if the tow els were disintegrating. Had to re-wash my other towels a couple of times to get off the debris left by these towels. I don't even know how they are still in one piece with as much fiber as they shed. Awful. Returning ASAP.

Helpful?7316U03O1B4213585409722
Mar 17, 2026
Barbara
2 out of 5 stars review

I ordered five bundled sets online (1 white, 2 Silver, and 2 Zinc), each with 2 bath towels, 2 hand towels, and 2 washcloths. They seemed very thin out of the package but fluffed up nicely after the first wash. The white set was fine, but both the Silver and Zinc sets had multiple pulls in the towels, hand towels, and washcloths. Disappointed in the quality of those colors. I do not have a nearby Sam' Club so now I have to package them up and mail them back. What an inconvenience.

Helpful?7316U03O1B4213585409722
Sep 26, 2019
Simplylogan
1 out of 5 stars review

Something has changed

I have been using these towels for years. I was needing some more and was excited to get one of the new fall colors. These are not the same as they used to be. They are very soft, but that soft cheap towel that will not absorb anything. I do not use fabric softener ever. These leave you feeling damp. This brand was never like this before. Even my husband, who does not complain about much, said I needed to run these through the washer on hot a few times so maybe they will work. Thinking maybe they are coated with something maybe we can get off. I purchased 4 compete sets. These were my go to towels. I need to check and see what the other colors feels like. Maybe it something to do with these new ones and the original color are still good. Maybe with luck my store will have some older ones that are still of good quality. These are still nice large towels. They just do not dry you completely, leaving that wet feeling after drying off. What ever they have done, I hope they fix it.

Helpful?7316U03O1B4213585409722
Feb 5, 2025
Connie
1 out of 5 stars review

Verified Purchase

But the towels, they are great

I purchased some towels then they went on sale and when I went to get a refund for them, they gave me a hassle and I shopped at every Saturday and I spent a lot of money there. That’s why they got a one because they don’t have good customer service skills.

Helpful?7316U03O1B4213585409722
Dec 18, 2024
Deb
1 out of 5 stars review

Verified Purchase

2 of the 4 I purchased

Watch for snags

Helpful?7316U03O1B4213585409722
reply from Member's Mark Team

We're sorry for this experience, Deb. Please know you can exchange or return them for a full refund anytime with the Member's Mark 100% Satisfaction Guarantee.

Jul 9, 2018
Linda
1 out of 5 stars review

Nice Towel, but......

I bought these towels online as a gift, she loved the towels, but on the first wash the middle of the towel had strings of pulled material all over it. I will be returning them and getting something else for her. It was truly embarrassing when she showed me, when these towels were supposed to be a "luxury" towel.

Helpful?7316U03O1B4213585409722
Jan 24, 2021
Bubba
1 out of 5 stars review

Awful Quality

Over the past year I have bought 8 of them.. only 2 people in the house and every single one has frayed and have big holes in the middle. Ive bought this towel for years and just in the past year have had this issue. EVERY SINGLE ONE from this year a big hole in the center.

Helpful?7316U03O1B4213585409722
Mar 9, 2023
Alma J
2 out of 5 stars review

Not the Same

These were my go to towels, tried and true. The only towels I’ve bought for several years. These were awesome but I needed to freshen up so I bought all new ones. This last batch has been TRASH! They rip to shreds in the washer. I couldn’t believe so I actually bought MORE and they did the same thing! That’s it! No more! Quality has changed!

Helpful?7316U03O1B4213585409722
Mar 21, 2021
Suzy
1 out of 5 stars review

disappointed

We bought about 6 of these 6 months ago. They are not holding up. They’re coming unbound on the edges and unraveling. We bought them based on the reviews but they’re just not holding up. They are huge and fluffy but the quality is lacking. I want to love them but can’t.

Helpful?7316U03O1B4213585409722