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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,685 ratings2,435 reviews
  1. 5 stars86% (5,764)
  2. 4 stars8% (533)
  3. 3 stars3% (181)
  4. 2 stars1% (69)
  5. 1 star2% (138)

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Showing 151-160 of 2,435 reviews
Nov 6, 2017
Reviewer name: Lily
2 out of 5 stars
2 out of 5 stars review

Soft, nice, but threads fall out

I bought these in store in the light blue color. The color description isn't true, it's not light blue, it has a greenish cast. Would be better described as seafoam or spa. The towels are nice sized and the fabric is plush. However, at first wash, the threads start falling out or coming loose. I've never seen this happen before except on a cheap $1 towel from the dollar store.

Helpful?7316U03O1B4213585409722
May 2, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Way too fluffy and linty

Needed to replace my towels and bought these again since I liked them so much. Unfortunately, they changed. They’re too fluffy and don’t absorb well at all. And even after several washes, the lint is so bad that I have to empty the lint tray 2-3 times while they’re in the dryer. The only good thing about these towels is that they’re a good, large size. Hence the second star. But if I hadn’t already given away my old towels, I would return these.

Helpful?7316U03O1B4213585409722
Aug 27, 2022
Reviewer name: Marqu
1 out of 5 stars
1 out of 5 stars review

poor quality

I purchases 3 of these towels and noticed they started coming apart in the wash. I brought them home put them in the wash without anything else and there were so many towel fibers in the washing machine afterwards. The towels look raggedy and I never even used them. I am really was disappointed in the product quality.

Helpful?7316U03O1B4213585409722
Feb 26, 2023
Reviewer name: SavyinSavannah
1 out of 5 stars
1 out of 5 stars review

Terrible mess at first wash...

These towels made a mess of my laundry. The loose fibers were everywhere. Almost as if the tow els were disintegrating. Had to re-wash my other towels a couple of times to get off the debris left by these towels. I don't even know how they are still in one piece with as much fiber as they shed. Awful. Returning ASAP.

Helpful?7316U03O1B4213585409722
Mar 21, 2021
Reviewer name: Suzy
1 out of 5 stars
1 out of 5 stars review

disappointed

We bought about 6 of these 6 months ago. They are not holding up. They’re coming unbound on the edges and unraveling. We bought them based on the reviews but they’re just not holding up. They are huge and fluffy but the quality is lacking. I want to love them but can’t.

Helpful?7316U03O1B4213585409722
Mar 12, 2019
Reviewer name: Kay
2 out of 5 stars
2 out of 5 stars review

Bath towels do not last

Dissappointed! I purchased 8 bath towels and the all did the same thing!!! They ripped apart between the 3 bands on either end of the towels. Now I am left with partial bath towels which barely cover you. I also purchased the hand towels and wash clothes and they appear to be fine. I called customer service which was no help, she told me I had to bring them in to the club to make sure I did not do this to the towels! Why would I rip my own towels so they are pretty much rendered useless. Now I have to replace everything because of faulty bath towels.

Helpful?7316U03O1B4213585409722
Oct 6, 2023
Reviewer name: jk26
1 out of 5 stars
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4213585409722
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Sep 26, 2019
Reviewer name: Simplylogan
1 out of 5 stars
1 out of 5 stars review

Something has changed

I have been using these towels for years. I was needing some more and was excited to get one of the new fall colors. These are not the same as they used to be. They are very soft, but that soft cheap towel that will not absorb anything. I do not use fabric softener ever. These leave you feeling damp. This brand was never like this before. Even my husband, who does not complain about much, said I needed to run these through the washer on hot a few times so maybe they will work. Thinking maybe they are coated with something maybe we can get off. I purchased 4 compete sets. These were my go to towels. I need to check and see what the other colors feels like. Maybe it something to do with these new ones and the original color are still good. Maybe with luck my store will have some older ones that are still of good quality. These are still nice large towels. They just do not dry you completely, leaving that wet feeling after drying off. What ever they have done, I hope they fix it.

Helpful?7316U03O1B4213585409722
Feb 25, 2021
Reviewer name: tcap
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great towels, at a great price!

These are so soft and thick! I have been using this brand for years. They last forever and the price is unbeatable. I only wish they wouldn't attach the cardboard labels with no room to get a scissor under the plastic piece. I snagged 2 of them before I carefully removed the other two with a utility knife.

Helpful?7316U03O1B4213585409722
Jul 9, 2018
Reviewer name: Linda
1 out of 5 stars
1 out of 5 stars review

Nice Towel, but......

I bought these towels online as a gift, she loved the towels, but on the first wash the middle of the towel had strings of pulled material all over it. I will be returning them and getting something else for her. It was truly embarrassing when she showed me, when these towels were supposed to be a "luxury" towel.

Helpful?7316U03O1B4213585409722