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Customer reviews for Michelin Primacy Tour A/S - 245/40R21/XL 100V Tire for
Michelin Primacy Tour A/S - 245/40R21/XL 100V Tire
3.7 out of 5 stars
stars269 ratings269 reviews
  1. 5 stars55% (147)
  2. 4 stars9% (24)
  3. 3 stars7% (19)
  4. 2 stars8% (22)
  5. 1 star21% (57)
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Showing 91-100 of 269 reviews
Apr 26, 2022
Liz222
4 out of 5 stars review

Great customer service!

I got the primacy tour tires on my car with my lease, they wore out quickly at 26k miles, I called Michelin and was back and forth a few times because of the dealership and Michelin was so kind and responsive! Was upset with the tires but the customer service saved everything, helped resolve everything and has been such a pleasant experience!

Review from michelinman.com
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Oct 28, 2024
Charlotte
3 out of 5 stars review

Tire unraveled while driving.

This review is not intended to bash Michelin as they are a reputable company and brand. However, I believe that it is important to note that I was able to get 53000 miles before my tire began to unravel while driving. This is a hazard that should be made aware of to prevent life threatening injuries or worse.

Review from michelinman.com
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reply from Consumer Care MIC US

Charlotte, thank you for taking the time to submit a review. We recommend taking the tire in question to an authorized retailer for an inspection, then call us at 866-866-6605 8am-5pm EST Mon-Fri so that we can get more information about this tire..

Jun 17, 2023
Derailed
2 out of 5 stars review

not a great tire

Bought a new Terrain which had these tires from factory. During winter conditions (snow packed roads), I didn't feel comfortable driving with these tires. Seasons have changed to spring, Now driving in rain, these tires are terrible. Seems like they want to hydroplane. I have to reduce speeds so much that i'm being passed like i'm standing still. I can say the tires are smooth riding.

Review from michelinman.com
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reply from Consumer Care MIC US

Derailed, we're sorry to read of your disappointment in your original equipment tires. One of our team members will be in touch to discuss some options.

Jan 22, 2022
Tallyphil
5 out of 5 stars review

Quiet and grippy

I needed new tires for my Mazda CX five, and on the recommendation of the dealership, I purchased these high end Michelin tires. It was amazing the difference. The tires are so quiet, and very well gripped in wet conditions, and beautiful on the car. They are premium in quality, and so far I am exceptionally pleased with them. It really is like driving a new car, after finally replacing the OEM tires that came with the car. And Michelin backs these tires with a wonderful warranty, and I can replace them or have them serviced at any Mazda dealership. I highly recommend them.

Review from michelinman.com
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Aug 24, 2023
Oceanx
1 out of 5 stars review

Horrible ride

I bought these in 2021 and will never purchase again. They ride horrible, especially over any slightly rough-ish roads or bumps it feels like you’re hitting your actual wheel. I have had them checked several times to make sure they are inflated correctly and good condition because the ride is so bad and have been told the tires are fine they are just not smooth riding. I have them on my 2016 Honda Accord and cannot wait to change them out!!

Review from michelinman.com
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reply from Consumer Care MIC US

Oceanx, we're sorry to read that you are unhappy with the ride of the Primacy Tour A/S tires on your Accord. A member of our team will be in touch to work with you and your retailer on finding a solution.

Oct 7, 2023
Kia owner
5 out of 5 stars review

Lasted 59,000 miles, very satisfied

Interesting to see such a wide variety of reviews. I came across these reviews looking to buy the same tires. I need to replace these on my KIA Telluride and have 59,000 miles and they have been quiet, and good in the snow of N.H. Perhaps lasted longer because it is a colder climate?

Review from michelinman.com
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Dec 20, 2022
RJM
1 out of 5 stars review

Horrible road noise, incredibly firm tire.

Tires supplied from factory on XT6. Test drove vehicle on freshly replaced road/highway and was very quiet and smooth. After driving over a variety of roads the next few days after purchase these tires are extremely LOUD and very hard. Feel and especially HEAR every pit/pebble/ripple in the road. On one stretch of my daily commute these tires cause the body “drumming” endemic to body-on-frame vehicles. Even though both Cadillac and Michelin recommend 38 psi, lowered to 30 psi to check difference. Absolutely no difference. And did I mention they are LOUD/NOISY?? Have run Michelins almost exclusively on all my cars and this set is NOT up to Michelin standards. Will be replacing immediately.

Review from michelinman.com
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reply from Consumer Care MIC US

RJM, we're sorry to read that you are dissatisfied with the original equipment tires on your XT6. We suggest getting an inspection from your local Michelin retailer, and have them call us while you are there, so that we can gather more details.

Oct 24, 2021
sallyjane
1 out of 5 stars review

Poor mileage

I purchased these tires July 2019 and now after only 26,518 miles, they need to be replaced due to tread depth be 3/32. Although they are very quiet and have a smooth ride, they should last longer, considering the price. Very disappointed long-time customer.

Review from michelinman.com
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reply from Consumer Care

sallyjane, we're sorry to hear that your tires need to be replaced after only 26k. We would like to discuss further. A member of our Consumer Care Team will be in touch with you. Or you can contact us at 866-866-6605 for assistance.

Jun 11, 2024
daktam
4 out of 5 stars review

Nice road characteristics, but treadwear nowhere near the promised miles.

These tires ride well and quietly, and they also improved the handling of my Lexus ES330. These V-rated tires provided handling and cornering that was better than the Michelin H-rated tires my car had previously. The only major drawback is that although they came with a 60,000 mile treadwear warranty, they were worn to replacement-needed level after a bit less than 13,000 miles (and had been properly inflated, wore evenly, and rotated every 6,000 miles). Michelin's "fine print," which I had not seen until now, limits treadwear warranty to specified miles OR 6 years, whichever comes first. I bought these before the pandemic, and did not travel for 3 years, yet Michelin's "clock was ticking," and when I called today to request pro-rated coverage, they said no. So much for "customer goodwill."

Review from michelinman.com
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Oct 7, 2024
DRP
4 out of 5 stars review

Like these tires

I bought these tires in Nov 2020 for a 2016 Honda Accord EX-L V6. From the first drive home, I could tell a significant positive handling and ride difference vs higher mileage warranty tires (stiffer sidewalls) I’ve owned previously. Not having been satisfied with the ride and handling of higher mileage warranty Michelin tires purchased in the past, which didn’t come close to the stated mileage wear warranty anyway, I was willing to give up a longer wear warranty to have a better performing tire. I got it in these tires. I love their handling and ride and have never had an issue in wet weather. While I do not expect I will get 55K miles out of these tires (mileage warranty for the Primacy Tour A/S tires), even if I get 45K miles, which seems the best I’ll do, I like these tires. So much so, that in Nov 2024 I bought a second set for a 2009 Lexus ES350. Same comments as above, with regard to ride and handling. I would recommend these tires with the caveat not to expect more than 40-50K miles. For me personally, I can live with the performance vs mileage tradeoff.

Review from michelinman.com
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