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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,317 ratings1,507 reviews
  1. 5 stars69% (2,303)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (265)
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Showing 811-820 of 1,507 reviews
Mar 14, 2023
ex_employee
5 out of 5 stars review

best mattress EVER

I have chronic back and knee pain. The first night I slept on this I was out like a light. It’s firm enough where you don’t feel like you’re sinking, but pliable enough that you feel like you’re laying on air. Amazing quality. We LOVE our mattress

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Dec 24, 2023
FrankC
5 out of 5 stars review

Verified Purchase

Awesome experience!

Mattress is very comfortable. Ordering on the app was easy. Delivery was fast. Setup was a breeze. Just take it out of the box,unwrap and you are done!

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Dec 16, 2022
Eldon
5 out of 5 stars review

Great Value

At $399 I thought I'd take the chance and get in hopes of helping back pain and thankfully it did just that! With my old mattress I would wake throughout the night with terrible hip and back pain. With this one I sleep great.

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Dec 27, 2023
ADROST
1 out of 5 stars review

Too soft

The mattress did not expanded to 12 inch, only to 8. Otherwise the mattress was soft but maybe too soft for some with back issues. I sent it back and got a refund.

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Mar 2, 2024
Damaged From Factory
1 out of 5 stars review

Damaged from factory

Item was damaged it expanded once out of the box bigger than what can fit in vehicle. Customer service phone, online , and in person would not partial refund for damaged product

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Feb 7, 2022
Nicole4102
2 out of 5 stars review

Sags

I bought this mattress in June of '21 and it's already sagging in the middle. Also, the fabric on the top is loose and bunching under the fitted sheet. 2 stars because I liked it when I first got it. Wish I had returned it.

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Apr 1, 2021
Young74
4 out of 5 stars review

Not what we expected!

The box said medium firm but this mattress is not even close to being a slight bit firm! I gave it 4 stars because although I wanted firm, this mattress made me realize that i don't know what i want! I love this mattress!!!

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Jan 25, 2025
Chris
1 out of 5 stars review

Horrible

This mattress is aweful! The 12" must have been measured by a man, because it's only 10". There is NO support, and my wife and I both woke up with terrible back pain. I've slept on cots that were more comfortable.

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reply from Member's Mark Team

We're sorry the mattress was too soft for you and your wife, Chris. Thankfully you can exchange or return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

Dec 31, 2025
Joe
1 out of 5 stars review

I bought a firm and and it has no support.

Worst mattress I've ever had. I bought a firm and it has almost no support. I'm about 175 lb 5'11”. Previously I've had 13 inch zinus eurotop hybrid which was super supportive for about 5 years I've slept on better mattresss at youth hostels.

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Nov 22, 2025
EDEN
4 out of 5 stars review

Great

Great for the price! Got this for my daughter and it's been perfect. Arrived in great condition and is super comfy. We like softer mattress so I ordered the soft version. It's been great, definitely worth a try if you're on the fence!

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