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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,317 ratings1,507 reviews
  1. 5 stars69% (2,303)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (265)
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Showing 1,091-1,100 of 1,507 reviews
Aug 31, 2021
Kirk
5 out of 5 stars review

Love this mattress, we're impressed!

We bought the members mark 12" hotel foam mattress. I usually like a firm mattress, this said medium firm. It was super easy, you carefully cut the wrapping and it airs up instantly. We have slept without pain for a week now. No complaints here. Awesome mattress, especially for the price.

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Jun 18, 2022
Jae
3 out of 5 stars review

Definitely not as described!!!

There's nothing FIRM about this mattress. I called customer support & they were no help. I let them know I never slept on the mattress because of how uncomfortable it was, way too soft. They told me to give it a few days to settle, 5 days later it's just as bad. This is supposed to be a firm mattress, DO NOT BUY THIS MATTRESS IF YOU'RE LOOKING FOR A FIRM ONE.

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Dec 15, 2023
Chauny
5 out of 5 stars review

Verified Purchase

Me and my dog love it!

Very comfy

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Jun 15, 2021
asil23
2 out of 5 stars review

Disappointed

I purchased this for my 70 year old mother in hopes that it would allow for a good nights sleep for her but am disappointed. After it arrived in the vacuum package we let it sit for 24 hours as stated in the instructions. We did notice that one end was still misshapen and looked forward to it popping out but it never happened. We have only had it for a month or so at this point. The middle has started sinking down. She only weighs 125 so it has nothing to do with weight, also she only sleeps in.. no sitting during the day. I did give it two stars due to the fact that it’s not making her sweaty.

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Mar 31, 2023
JEdge
5 out of 5 stars review

Verified Purchase

Great product.

Great product.

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Apr 16, 2025
Sam
1 out of 5 stars review

Verified Purchase

Softer than expected

Softer than expected

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reply from Member's Mark Team

We appreciate your honest feedback on our mattress, Sam. Our mattresses can take a few days of regular use to 'break in' to their final firmness, we would encourage you to continue to use the mattress and if its ultimately not the right comfort for you, you are welcome to return it anytime as part of the Members Mark 100% Satisfaction Guarantee.

Jan 14, 2023
paige
5 out of 5 stars review

The best!

I don’t have enough words to say about this mattress. Hands down the best mattress I’ve ever had in my life. I have never slept as good as I do now. Only flaw is that I have a hard time waking up in the morning because it’s so comfortable! It has the perfect cushion too!

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Aug 18, 2021
sandyj
5 out of 5 stars review

Verified Purchase

Mattress

Very comfortable

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Oct 23, 2023
Ha
4 out of 5 stars review

Verified Purchase

mattress

I like it.

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Aug 14, 2020
Nicole
3 out of 5 stars review

Happy over all

We have had this mattress for a few months now so i figured I'd write a review. First off it took quite a bit longer than my daughters Serta to mattress to open all the way up. Right away we noticed a very strong odor and figured it would go away after airing it, i was wrong. Mattress was comfortable and helped with a lot of my aches at first but not so much anymore as i feel like i just "sink" in now vs feeling contoured. We never noticed much of a "cooling" affect. Now back to the chemical smell... I unzipped the protector to see if i could figure out what layer of the bed had the strong smell and now i cannot get the protector back on! My fault for not reading the tag until after but if you are like me and planned on washing the protector every now and then- you can't and good luck getting it back on. Good mattress but definitely gets too soft after awhile and topper cannot be taken off.

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