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Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,336 ratings1,515 reviews
  1. 5 stars70% (2,320)
  2. 4 stars13% (417)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 571-580 of 1,515 reviews
Feb 28, 2022
Mattress is a wormhole
1 out of 5 stars review

Deceiving description

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

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Apr 2, 2024
MuellerM
1 out of 5 stars review

Buyer Beware!

I bought this mattress about a month ago, and it doesn’t show up in my order history so I can’t return it. Hmm weird. Secondly, this is advertised as medium firm, if you go to any mattress store and feel what a medium firm mattress is, this is NOT it. This is the plushiest mattress I’ve ever owned. If you’re looking for any level of firmness, buyer beware! Would return but the order is mysteriously missing from my account.

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Mar 12, 2024
River Worker
1 out of 5 stars review

Work bed

Do not buy this bed If you are on the heavier side i weigh 280 my job provides a twin size mattress and i sink in completely there is no support and because it compresses so much there is no air flow so it becomes hot and uncomfortable this may be a good bed for thinner people i dont recommend if you are on the plus side

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May 26, 2021
Angel
3 out of 5 stars review

Lives up to the name

Had this mattress now for about 3days. It’s exactly what it states itself to be as a “hotel premier” mattress. Now let me explain. Have you ever been to a hotel and the beds are really soft, whether through years of use or the type of mattress it is? Well this is exactly that. Can I get into bed and knock out? Yessir! However in my case, I wake up with super back pains. I typically sleep on a firm bed due to the back pain I have from an old injury. Don’t believe the line of “medium firm” it’s more like “cloud soft” so keep that in mind. My review is neutral due to me being able to just fall asleep instantly which is something I don’t normally do. If you want the fluff this is for you, if you want something rock hard then don’t count on this to be it.

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Jun 17, 2022
niki
1 out of 5 stars review

Way too soft and gets very warm

I feel like my bed never fully expanded, it’s supposed to be firm and it is the softest bed ever and not in a good way. I have tried to return but it is already is out of box in my apartment and I don’t know how to bring it back. Customer Support didn’t help me when I called :( help!

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Mar 17, 2021
Casper the Ghost Friend
5 out of 5 stars review

Good lordy this is amazing

I have slept on a fair few beds in my life. All have been coil inside ones. I moved recently and needed a bed and opted for this one as it seemed reasonably priced. I waited a month round about to make any review on this bed. It is SO COMFORTABLE. I didn't read many reviews on it but what I did see was saying it was too firm or not firm enough. Look, if you like something that is gunna be plush FEELING but you don't sink a foot in to this is perfection! It took 48 hours to expand, once expanded it was some of the best sleep I've had in years. The adjustment period wasn't bad at all either, I did have some tension in my shoulders during it but that was just my body getting used to a more comfy bed than a harsh bed you can feel springs in. Warranty is good for 10 years and covers a 1in or greater dip in the bed. Seems good enough for foam beds since I've read that does happen to them.

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May 11, 2025
Grams
1 out of 5 stars review

Meh

This mattress is a year old. I paid $399 for it. It has already broken down on one side under the weight of a 165 lb man who does not move a lot during sleep due to disability. I have mattresses on adjustable beds that are older and have not yet broken down under my weight or the constant up and down of adjustment. I'm not very happy.

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Jul 11, 2023
Bdslim
3 out of 5 stars review

Good product, could be better

I have on one of these Eight months now .. Always had the 3000.00 Temprapeutic Mattress.. My temprapeutics usually lasts About four years, i'm a big guy I've owned 2. I have enjoyed this sams version as much as the expensive version.. I've seen people complain about the Smell , That's something you have to get use to with any memory foam mattress.. My only dislike, It has about a half inch topper that wrinkles up and there's nothing you can do about it . (temprapeutics have zippers) This is reason it's not getting the full five ... price value ,five stars.. Comfort level ,five stars..

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Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

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Jun 14, 2024
annem
1 out of 5 stars review

Good mattress. Terrible Shipping

The mattress is fine, but Sam's Club needs to read this: Fed Ex Ground is doing you a disservice. The drivers left my delivery on the street next to my garbage cans after hurling it from the truck. I made it home to retrieve it just before the garbage man was due and would have taken it as part of the trash pickup. Online sellers, Sam's, Amazon, Wayfair - all of you - need to hear this: Fed Ex Ground is a terrible carrier.

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