Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

Member photos

  • +79 images
Sort by |
Showing 41-50 of 1,538 reviews
Mar 13, 2023
Jasmine
1 out of 5 stars review

Verified Purchase

Top of Mattress Bunches Up

I purchased this same mattress in Feb of 2022. I liked it so much I ordered another one in Jan of 2023 for another bed. The mattress I received bunches up on the top and will not flatten out. Sam's sent me a replacement and after sleeping on it for one night, the replacement mattress had the exact same bunching as the other mattress. Something changed in the manufacturing process of this mattress. Sam's Customer Service has been excellent to work with. Both defective mattresses will be picked up. I will not be purchasing another mattress in a box. I do not recommend this mattress.

Helpful?3EZQ70BELA8J13583524046
reply from Member's Mark

We are sorry for this experience, Jasmine. Please contact Member Support at (888) 301-0332 if there's anything more you need.

Jul 30, 2024
E Willis
5 out of 5 stars review

Verified Purchase

Sound sleepers at last!

Bought 2 xl singles for our Member's Mark split king adjustable frame. The best sleep we have had in years! Very well satisfied with the mattresses and the frame. They are more comfortable than others we tried out at furniture stores that were triple the price!

Helpful?3EZQ70BELA8J13583524046
Nov 2, 2021
KendraK
5 out of 5 stars review

Verified Purchase

Bed with a golden chain of referrals

My daughter got this bed recently and loves it. I bought it for my spare room and my brother-in law who is a big guy, has been staying in there, also loves it. Now I'm buying a full size for the other spare bed. I'll see what my guests say when they come to visit.

Helpful?3EZQ70BELA8J13583524046
Nov 21, 2025
FanofSams
1 out of 5 stars review

Poor Craftmanship

I bought this mattress in May of 2025. My grandchildren came and stayed a week in Oct of 2025. I have enclosed pictures of what the mattress looked like after that week, I could not iron the bumps down, I could not smooth the bumps down and they showed when the bed was made up. Look really tacky. I was shocked and surprised as Sam's products are usually some of the best. I always shop Sam's before going somewhere else. Sam's did send a pickup company to get the mattress and I did not have to take it to the store.

Helpful?3EZQ70BELA8J13583524046
reply from Member's Mark Team

We apologize for this experience and ask that you contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Aug 29, 2024
Craig Michael Justus
3 out of 5 stars review

Verified Purchase

Not Quite for Me

The mattress is comfortable but sleeps hot. The mattress height has yet to decompress to the full 12" height in the advertised description. The width of the mattress budges obviously by 2"-3" overall. I will be returning this mattress as soon as I am refunded for the mattress I purchased online through Sam's Club. Today is the 9th business day since my online return was picked up. The online return pickup process was a pain staking 45 days. Sam's Club Members beware!

Helpful?3EZQ70BELA8J13583524046
Jul 24, 2024
Aga
3 out of 5 stars review

Verified Purchase

Firm. Trust that this is Firm.

This isn't the medium-firm mattress that I was hoping for, but it still is a decent mattress. I'd consider it firm with a slight (very slight) "give". The give isn't enough to drop it down anywhere into the medium range, but it's enough to provide decent support to back sleepers. I wouldn't recommend for side sleeper--unless that person is thin with narrow frame/shoulders and/or loves a firm mattress. Even heavier family members don't get much sink. Sometimes mattresses like this will bottom-out. This one is just firm. The sides do not have too much support so if you're a sleeper who prefers a big more sinking feeling you may find yourself sleeping on the edges. Just be careful that you don't roll onto the floor! We didn't notice any off-gassing (which is both good because it's ready-to-go but also bad because it's rather suspect given the materials). Overall, this is a gem of a mattress given the price if you're seeking a firm memory foam. I'd probably consider more for a guest room or child's room. I purchased it for a main bedroom mattress but it got moved to the spare room which we use when we just want to stretch out or take a quick nap. This mattress has more of a "sleep on top" rather than cradle/sink-in feel so it just depends on your preference. I haven't had it long enough to see if it gets much softer over time. A steal for the price. But still not right for my nightly comfort preference. (I wonder if quality control is an issue if people are actually getting/experiencing a softer sleeping experience). Overall, an okay mattress. Great for the price.

Helpful?3EZQ70BELA8J13583524046
Sep 2, 2020
jmxreger
5 out of 5 stars review

Verified Purchase

Happy

Great mattress, first time on anything before with springs. 2 back surgeries and 5 mattresses later, THIS one is letting me get some sleep finally. I don't know who the people are that read this , but if you have back problems, this one so far has done a good job.

Helpful?3EZQ70BELA8J13583524046
Oct 26, 2022
Alice
5 out of 5 stars review

Verified Purchase

Love the softness!

I love this mattress! It is so soft and comfortable. It came in a box and I was able to keep it in the box until I was ready to put it in place. Getting it out of the box and unsealed took a little bit of work doing it by myself, but with two people it shouldn’t be an issue.

Helpful?3EZQ70BELA8J13583524046
May 5, 2023
IceMan
4 out of 5 stars review

Verified Purchase

It is a pretty good mattress nice an high. I gave

I gave it a 4 because the sheets will not stay on the corners. I am not a bad sleeper by any stretch. I used to go to sleep and the other side of the bed would still be perfect. Now for some reason the corner always come unfasten. It arrived compressed, once you cut the plastic, it expands. Place it on the frame before removing the plastic. That is my only complaint is about the corner, other than that it is perfect.

Helpful?3EZQ70BELA8J13583524046
Jan 29, 2025
Rick S
1 out of 5 stars review

Verified Purchase

Returned for Refund

The mattress was not comfortable. It felt like sleeping on a bunch of pillows stuffed inside a casing. Lumpy and no support. I love Sam’s but had to return this. The only requirement for the return to store was to wrap in plastic. Easy return no questions or hassle.

Helpful?3EZQ70BELA8J13583524046