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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,328 ratings1,513 reviews
  1. 5 stars69% (2,312)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (267)

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Showing 41-50 of 1,513 reviews
Aug 31, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Wonderful night sleep and great price!

We bought this mattress for our college aged daughter. It was so convenient to pick this up in a rolling box and bring it to her apartment. After cutting through the plastic the mattress was set up in minutes! It is a super comfortable bed. My husband and I may even buy one for ourselves. Great price!

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May 22, 2024
KDYAZ
5 out of 5 stars review

Verified Purchase

$300 mattress close second to my $3000 mattress!

Got this for my child’s first big kid bed. It’s super plush, very comfortable and almost puts my $3000 mattress to shame. I haven’t slept all night on it but did sneak a quick nap (unintentionally) and it was great! Definitely a steal when lining up against other brands and was able to take home the same day, didn’t have to wait for shipping from other brands.

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Aug 9, 2024
smittycr
5 out of 5 stars review

Verified Purchase

Queen - Medium - ohhh so comfortable

This is a really nice mattress. It's the queen medium version. I was able to pick it up the same day I ordered it. As a person born the middle of last century, I was able to get the box out of the car and into the bedroom without too much trouble. Getting the box on the bed & the mattress out of the box was more challenging by myself. I was so tired after that, that I just went ahead & very very carefully cut thru the wrapping. The mattress popped right out & started expanding right away. It was easy to turn & position the mattress. As others mentioned, it does smell at first, I left my air filter for 3 days before I used it. As an asthmatic, I was just being cautious. I have the medium version and it is not overly soft, it is not as soft as what I used to have. I love it. There is just enough softness to be very comfortable and firm enough that I slept thru the night. I love it. I do have a fluffy mattress cover on it since I have an elderly cat that sleeps on the bed too. Getting in & out of the bed is easy & being able to easily scoot to the middle is really easy & nice. I would love to see how it was squished, rolled, wrapped & stuffed in the box. My only problem is getting rid of the old mattress.

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Oct 24, 2023
beth1104
1 out of 5 stars review

Verified Purchase

Way too soft and doesn't expand evenly.

This indicates is medium firm but is by far the softest mattress I've ever had. I need a much firmer one. It also had lumps from not evenly expanding. I need to return it. Unfortunately, since I picked up in store instead of ordering online, I need to return it to the store. (The store was extremely rude when I asked about options.) One gal on phone told me to 'just roll it back up'... guessing she doesn't understand how these work :)

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reply from Member's Mark Team

We are sorry to hear you are having issues with your mattress, Beth. The mattress should fully expand after about 48 hours. If it doesn't, we'd like to assist you further, please reach out to Member Support at (888) 301-0332, and we'll do our best to assist you. Also know it can be exchanged or returned anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Oct 1, 2021
PopPop123
5 out of 5 stars review

Verified Purchase

Very Comfortable

We are very happy with our purchase of the Hotel Premium mattress. We purchased it for our guest room, but it is so comfortable that we are thinking about swapping it with our brand name memory foam mattress. It expanded very quickly, but took a day or so to firm-up. The smell was not too strong and gets less detectable every day. Yes I recommend this product!

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Oct 31, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

False advertisement very deceptive on twin mattres

The 12 inch twin mattress that I purchased at Sam's Clubis false advertisement the box said it was a 12 inch mattress and it is not it's 10 1/2 very disappointed. I am 65 and a widow. I cannot afford to hire someone and rent a truck to return it so I'm stuck with it. Mattresses in the spare room and I have one it says got it for 10 days and it's still not inches 10 1/2.

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Mar 5, 2024
Oahu Onalani
5 out of 5 stars review

Verified Purchase

Best Mattress Purchase Ever!

This mattress is soooo comfortable, and sturdy to! We are using it for a kids loft bed, no box spring is needed, and it fit perfectly for the size of the frame. Tip: place mattress on base BEFORE you cut the plastic cover, it fills with air to size very quickly.

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Feb 22, 2024
Mel
2 out of 5 stars review

Verified Purchase

Probably will return this 11" mattress

Purchased this mattress about two weeks ago. Let it expand for 3 days and it has only reached 11 inches. The lack of height makes my sheets loose fitting. There is no support around the edges, so when you sit down on the edge of the bed, you slide off. For the price of 500 dollars I expected a little more....

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reply from Member's Mark Team

We are sorry to learn you are unhappy with your mattress, Mel. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jul 4, 2021
Rainey
5 out of 5 stars review

Verified Purchase

Best value and comfort

Mattress did have a chemical smell for a few days. It does sink at the edges when you get on and off the bed. It did take half-a-day to firm up. AND this mattress is the perfect balance of sinking into the mattress but not sinking too far. It's one of those mattresses that will not hurt your hip or shoulder if you stay in one position for hours. But you do not feel like you are on a hammock:) You feel like you are on a well made, expensive mattress that was a bargain!

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Nov 14, 2020
GoBlue112
5 out of 5 stars review

Verified Purchase

Great quality

Mattress is very comfortable - softer top with firm support. A high quality mattress that doesn't break the bank. It was easy transport since it comes in a box. Be sure to have the box spring/platform bed ready for the mattress because once you unravel and cut open the plastic it is heavy and harder to move around then when in a box :)

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