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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,322 ratings1,510 reviews
  1. 5 stars69% (2,307)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)
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Showing 71-80 of 1,510 reviews
Sep 16, 2024
Kim B
1 out of 5 stars review

Verified Purchase

Entirely mislabeled on firmness

This mattress was labeled "Medium- Firm", which is the firmness I was looking for. Not only is it not firm at all, it feels like a soft mattress!! It's as though it got mixed up and thrown in the wrong box... terrible. I'm trying to make it work because I got rid of the packaging and can't take it back, but it's awful to not get a good night's sleep. I gave it one star instead of zero because I appreciated the convenience of being able to transport it without a truck. But I've regretted this purchase every night and morning. Buyer beware!

Helpful?2P0LE98T4IU013583119523
reply from Member's Mark Team

It can take a few days of expansion and use for the mattress to settle into its final firmness, Kim. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 9, 2024
Britney
5 out of 5 stars review

Verified Purchase

Really Satisfied!

It was time to move my teenage boy to a queen bed and I wanted something comfortable for him but didn’t want to spend a fortune. Found this for about $400 at Sam’s and was hoping it wasn’t too firm or to giving. My daughter and I tried it out when he was gone for camp and I slept like a baby. I have an expensive mattress and I slept just as good, if not better on this. Very nice quality!

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May 18, 2025
Linda
4 out of 5 stars review

Verified Purchase

Should have bought a firm mattress!

This mattress is a little softer than I thought it would be.

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Sep 27, 2025
Jesse
3 out of 5 stars review

Verified Purchase

Medium Is

Little to soft.

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Aug 7, 2022
K White
5 out of 5 stars review

Verified Purchase

Easy and comfortable

Very easy to deal with. Delivered to our home and then open box. Unroll and cut plastic, wait for the mattress to inflate. Very comfortable. We own a king and two queens now.

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Nov 12, 2020
Sharon Knight
5 out of 5 stars review

Verified Purchase

Best Mattress we have had

This is our 3rd mattress in our 44 years of marriage and it is the best. Much less expensive than the last one, but so much better!!! I'm so glad we bought this one.

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Aug 25, 2022
rbd
4 out of 5 stars review

Verified Purchase

One end on both mattresses are sunken in

Mattress is comfortable. I bought 2 for each of my kids going to college. Although, the end of both mattresses are sunken in and will not totally flatten out like the top of the mattress. I suspect it is how they were packed.

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Nov 23, 2025
Tajarreau
5 out of 5 stars review

Verified Purchase

Very Comfortable, Highly Recommend

We purchased this mattress for our bed at our camp. Extremely comfortable. No additional mattress topper needed. Considering purchasing one for my daughter's bed.

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Oct 14, 2025
Kat
4 out of 5 stars review

Verified Purchase

Memory foam mattress

I wish they had mattresses set up to test for firmness. Our mattress was a little too soft. It's very comfortable to sleep on, but when you sit on the edge it feels squishy. We purchased the medium firm.

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Mar 21, 2022
Amber
5 out of 5 stars review

Verified Purchase

Buy it.

It is very comfortable. Didn't have a smell as some other reviews mentioned. We left it to "rise" for 48 hours. First night on it, I slept all through the night, which I haven't done in years. It's not too soft or too firm.

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