I bought this for my son and the lid stopped closing properly. I sent an email to the customer service team, and they quickly responded to my email and offered a complementary replacement. Very happy with the customer service I received, and would order again!

Our entire family loves these lunch boxes! They're easy enough for our 4 year old to handle while still being durable enough to withstand his rougher moments. Fits a sandwich and sides perfect for adults and the dividers make it easy to keep the kiddo's snacks separate.

My twins have these lunchboxes and they have held up great for years. We recently had an issue where we forgot to bring them inside from the car for the weekend and when I pulled them back out Monday they had mold on the silicone. I called customer service to see what could be done and they said they would replace them as a One time courtesy. Great customer service and quickly fixed the issue. Thanks again.

I have several Bentgo boxes from the smaller sized up to this one. They are very sturdy and hold up well to my kids who aren’t the easiest on things. I reached out to the customer service line asking about replacement parts and they were very prompt and replied back quite quickly.

I bought this last year for my 2nd grader and it worked perfectly. It's still in great condition but I got her a new color for 3rd grade. I also bought extra inserts so that I'm not always washing the same one. Nothing has broken , even over a year later. It fits perfectly into her lunchbox and she has never had any problems with opening or closing it. I will continue to buy these products every school year for all of my kids.

I have had several bentgo containers (kids and adult) and they are all amazing. Great quality, solid and strongly made, and just the right space for all things lunch! My kids can open and close them easily and cleaning them is easy too as the inside compartment comes out. I’d highly recommend them! One of ours even had an issue with it and their customer service was fantastic! If you are on the fence about getting one - do it! You won’t regret it.

These are literally the BEST lunchboxes! Just moved my kiddos up from the Kids Bentgo to the Bentgo Fresh for 3rd/4th grades & they’re thrilled! Same great seal as the kids’ boxes but more space to pack (like a whole sandwich, if they want). Keeps everything fresh, separated & un-squished, no matter what they do with their lunchboxes. No doubt we’ll be a Bentgo family as long as someone in the house needs a packed lunch!

Purchased 2 boxes for my kiddos unfortunately one of them is defective and does not close correctly. I figured I’d be out of luck since I threw away both boxes and receipt (never imagined I’d have issues with either one). Thankfully Gonway S. Has made it right by replacing the defective product! Customer service is great and stand by their product!

So we bought 2 different containers.. love the size, wish it was a little bit lighter but am so glad it’s leak proof.. unfortunately one of the containers won’t close properly and if you do get it closed it’s hard to open back . On the other hand the other one is perfect!

I bought this lunch box for my oldest when he started kindergarden. He is now in gr.2 and we still use them. We have bought the same ones for my daughter who has started kindergarden. NO LEAKS! she does find it difficult to close at times, but customer service has been reallly great!