We understand the frustration, Trish, and we are sorry your little one didn't get the leak-proof protection you or we would expect. Size and fit are most important when ensuring your baby has the perfect experience with Luvs, and because babies come in different shapes and sizes, there may be a different size that works better for your kiddo. We're happy to suggest an alternative. Call us when you can at 1-800-632-7435.

We're deeply sorry to hear about the issues your little one has faced, Richard. We understand the stress this can cause a parent. Please be assured that we invest a significant amount of effort into developing and testing all our diapers to ensure they are safe for babies. We have meticulous procedures in place to guarantee this. We collaborate with parents and partner with leading professionals, including pediatricians, pediatric dermatologists, and safety experts, throughout the diaper-making process. We want to emphasize that this is not a situation we anticipate. However, we recognize that every baby is unique, and a baby's skin can be extremely sensitive. To ensure your concerns receive the attention they deserve, please keep the product and contact us at (888) 665-3257.