We're sorry that the Luvs Pro Level Leak Protection Diapers didn't meet your expectations. Your satisfaction is our top priority, and we take your feedback seriously. We will share your concerns with our Quality Team to ensure we maintain our high standards. Our diapers use an absorbent gelling material that can absorb 30X its weight, making it less bulky but still absorbent. If you're looking for a softer, thicker, cottony cloth-like cover, you might like our Luvs Platinum. We'd be happy to assist you further; please hang on to your product and call us at (888) 665-3257.

We're so sorry to hear you experienced a leak with our diapers. We know how frustrating that can be and have some tips we hope will help prevent it from happening again. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Please give us a call at 1-800-632-7435 for further assistance.

We're sorry to hear the diapers did not keep your little one dry. As you’ve noticed, our diapers have changed. They are thinner and they now have the three channels help to distribute wetness evenly, providing a better fit when wet. While our diapers look a little different, they still offer the same dryness and leak protection you’ve come to expect from Luvs as we have not reduced the absorbency. Sometimes leaks happen because there isn't enough absorbent material for baby’s urine output, which could mean baby is ready for the next size. If your little one is close to the upper end of the weight range for the diaper size you're currently using, you may want to try the next size up as there is more absorbent material in the larger sizes. We’d like to learn more about your experience and help you further. Please reach out to us when you can by calling 1-800-632-7435.

We’re so sorry to hear your baby experienced leaks with Luvs, and would like to help. We know that babies come in all different shapes and sizes, so the weight ranges on our diapers are just a guide. It may help to try a larger size, which will provide more absorbency for your baby. So that we can help you further, please give us a call at (800) 632-7435.