Nena, we're truly sorry to learn your son has a rash, and hope he's feeling better very soon. The safety of babies is at the heart of all we do, and we always want to provide your little one with comfort. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. So we can help you further, please call us at (800) 632-7435.

We're sorry your daughter wasn't happy with the quality of the Luvs Diapers you sent for your grandson, Charlotte. We always want you to get the best results while using Luvs, so we're disappointed to hear this. We use an Absorbent Gelling Material that can absorb 30X its weight, allowing it to be less bulky but still absorbent. With our expertise in diaper technology, we're confident we can help you find the best size and fit for your baby! Please call us at 888) 665-3257 when you have a moment.

We're so sorry to hear you experienced a leak with our diapers. We know how frustrating that can be and have some tips we hope will help prevent it from happening again. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Please give us a call at 1-800-632-7435 for further assistance.