We're sorry to hear you experienced a leak with our diapers. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes, so diapers fit every baby differently. We're happy to help you. Please call us at 1-888-665-3257 for assistance.

We're sorry to hear your kiddo went through that, and we hope your baby is feeling better now! Please be assured that our Luvs Platinum Protection diapers are safe. They have the same safe and mild ingredients as our previous Luvs diapers and should not cause babies to have diaper rash. Our most recent changes include bigger and stronger tapes for improved fit, bigger sides with more coverage, and more fastening area for improved fit. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm the materials we use in our diapers are safe for babies. Before any baby uses our products, we conduct a detailed safety assessment, as well as ongoing checks during production, to ensure our highest safety standards are met, so we'd like to learn more to see how we can help further and share this with our team. When you can, please give us a call at 1-800-632-7435.

We're sorry to hear you were unaware that our diapers are scented. It may help to know we add perfume in our diapers because parents have told us they prefer diapers with a soft baby-fresh scent. The perfumes are present at a very low level, and have been carefully selected and evaluated to ensure they are non-irritating to the skin and do not cause skin allergy. If you have any further questions. please each out to us when you can by calling 1-800-632-7435.