Hello, and thank you for your contact. We are sorry to hear of this experience. When first using the Balloon Time helium tank, the first step is to open the green valve by turning four full turns, counterclockwise, to release the helium seal. Once your green valve is open, slip your balloons over the black fill nozzle and press down on the nozzle. You will hear a hissing sound and see your balloons begin to inflate. Please make sure to reference your instructions located on the tank as well. If you have tried these steps and are still experiencing issues, please reach out to us directly at BalloonTime@WorthingtonIndustries.com.

Hello, and thank you for your review. We apologize that your experience did not meet your expectations. Per the information on our packaging, standard latex balloons will have a float time between 5-7 hours, with foil/Mylar balloons having a longer float time. If this did not meet your experience, please send an email to BalloonTime@WorthingtonIndustries.com for assistance. Thank you.

Hello, and thank you for your comment. We apologize to hear about your experience with your helium tank. So, we can learn more about your experience and better assist you, please email us directly at BalloonTime@WorthingtonIndustries.com.

Thank you for contacting Balloon Time. We apologize your experience did not meet your expectations. We would like to learn more about what type balloons you were using and the timeline between their fill to their reduction in flotation. Per our packaging, optimal float time for latex balloons is 5-7 hours. Please contact us at: BalloonTime@WothingtonIndustries.com or via BalloonTime.com. Thank you.

Hello, and thank you for your comment. We apologize to hear about your issues with your helium tank. So we can learn more about your experience and better assist you, please email us at BalloonTime@WorthingtonIndustries.com. Thank you.