Hi Sarah, We're thrilled to hear how much you love your Lexington Power Motion Theater Recliners and find them incredibly comfortable! It's wonderful that you're enjoying the features like the storage armrests and recline function. However, we're sorry to hear about the small holes upon arrival but relieved that Sam's Club was able to address the issue promptly. Your recommendation means a lot to us, and we're delighted that you consider your purchase one of the best decisions. Thank you for choosing Abbyson, and we hope you continue to enjoy your cozy, functional chairs! - The Abbyson Team

We love to hear this! Enjoy your new recliner, Barb! - The Abbyson Team

We are sorry to hear this about the recliner. The seating is intended to be firm to create a supportive structure, which will soften with use overtime. We do stand behind our products and want to ensure that you are happy with your purchase. Please contact our Customer Experience Team to further assist with any issues at samsclub@abbysonliving.com - The Abbyson Team

Hello, furniture does tend to soften with time, yet this recliner will remain durable. This is a great recliner, we recommend using it a few days to soften. Hope this helps! - The Abbyson Team

We are so pleased to hear you are happy with your purchase. This is a wonderful recliner and we hope you consider Abbyson Living again in the future!<br /><br />-The Abbyson Team

We're so happy you're enjoying your new theater recliner! <br />-The Abbyson Team

Thank you for your review, furniture tends to soften with time, yet it should remain durable! Enjoy! - The Abbyson Team

We are sincerely grateful for your valuable feedback. Your review plays a crucial role in our ongoing efforts to enhance our products and services to meet and exceed your expectations. Thank you for choosing Abbyson. - The Abbyson Team

So great to hear, thank you for sharing, enjoy!