reply from Customer Care
Greetings,
We care about making your laundry experience as convenient as possible, James. Let's help you with your washer.
Samsung washers are generally very quiet, and most noises are normal or easily corrected. Your washer will vibrate and make some noise, but it should be barely noticeable.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
Understanding noises and error codes on your Samsung washer:
https://www.youtube.com/watch?v=SknGZKLd9AY
Proper leveling the washer will help prevent potential noises; see this guide about "Install a Samsung washing machine in your home" and click under "Level the washing machine":
https://www.samsung.com/us/support/answer/ANS00051342/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145661201, to help our team pull up your information.
Have a great day!
^Chrystel