Husband and I both have bad backs, but apparently have grown to thrive on our 11 year old Tempurpedic, which was firm initially, but with constant use by us and two large dogs had apparently became a bit less firm. Our mistake was not going to the store to try the mattresses. When my husband finally did go he received quality advice from the sales person, thus making the decision to exchange the firm ProAdapt twin mattress for a second Medium ProAdapt. Tempurpedic was more than sympathetic and helpful. Their 90 day exchange policy is more than fair. We needed to pay an additional shipping fee, but, after agonizing for days about this finally decided the medium was the way to go. We do appreciate Tempurpedic's flexibility. Thank you, all!

I have bought 4 mattresses from you. The first one bought in 2006 is still in our guest room and fantastic. The second one worked for 11 years and then you guys gave us credits to buy the two we have now. Also fantastic. My wife’s mattress (we have split king) which is a medium is still great. Mine (firm) has been far less than impressive. But the worst of it is the dishonest way you “assess” damage. We did everything right. You refused our warranty claim because there are 2 pencil eraser sizes stains on the mattress cover (NOT on mattress. On mattress cover!!!). Your assessor said this is “water damage”. Complete and utter nonsense. Especially as the mattress sags on one side and the “water damage” is on the side with no issues.

[This review was collected as part of a promotion.] So far my back has hurt every day since I got this mattress, even with regular conditioning in addition to sleeping on it. Also, your customer service is TERRIBLE. Absolutely, hands down, the worst customer service experience I've ever had.

[This review was collected as part of a promotion.] We love our new tempurpedic Pro-adapt. We got the firm and it is firm! But it responds to your body and settles you in. I find I don't move as often while sleeping on this bed, and the quality of my sleep has improved. I don't seem to wake up as often. Highly recommend!

We’ve had the Tempur-Pedic ProAdapt mattress for about a month now, and it has been a great purchase for us. From the first week, we noticed better sleep quality and waking up with much less pain and stiffness. The mattress provides excellent support while still feeling comfortable and pressure-relieving. One thing we really appreciate is how well it conforms to your body without feeling too soft or “sinking in.” Motion transfer is minimal too, which helps if one person moves during the night. After a month of use, we’re very happy with it and would definitely recommend the ProAdapt to anyone looking for better comfort and support, especially if they deal with aches and pains while sleeping.

Replaced our 20 year King TempurPedic which we loved with the Split King adjustable because it was time for us to make the change. Hated to give up our older mattress but the newer firm split king adjustable is every bit as comfortable. The ability to alter the beds separately is a real benefit as we age. Even more comfortable than our original TempurPedic King

[This review was collected as part of a promotion.] Switching from a conventional spring mattress, this product seems the best choice for us. It has the foam tempurpedic feel but does not swallow you when sleeping on it. Provides good support and comfort both.

I like our new mattress. We are still getting used to it but it does seem to help our joints. I’m a little disappointed though because the mattress bounces every time husband moves. He has restless legs and we thought this mattress might help with motion. Sadly, it does not.

[This review was collected as part of a promotion.] I absolutely LOVE my new mattress. I was hesitant at first when making such a big and expensive purchase on a mattress, but after talking to several friends who have had Tempur-pedic beds, I was convinced and I do not regret it one bit. The first night sleeping on the mattress, I got a full nights rest (which I had been struggling with previously). I would rate it a 10/10 and highly recommend especially if you have trouble sleeping.

The mattress arrived on time and the delivery people were great! Unfortunately the mattress was too hard for my husband's liking. I contacted Tempur- Pedic after trying to "break" the mattress in for 30 days. They were very helpful selecting replacement mattress. Somewhere along the way wires got crossed and my order failed. I was able to get a customer support rep that seems to have taken care of the problem.