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Customer reviews for Stearns & Foster Lux Estate Pillow Top Mattress, Available in Firm, Medium, and Soft for
Stearns & Foster Lux Estate Pillow Top Mattress, Available in Firm, Medium, and Soft
4.3 out of 5 stars
stars369 ratings369 reviews
  1. 5 stars74% (273)
  2. 4 stars7% (25)
  3. 3 stars4% (14)
  4. 2 stars5% (17)
  5. 1 star11% (40)

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Showing 241-250 of 369 reviews
May 26, 2023
Roger
1 out of 5 stars review

low quality support with sagging

This is a replacement mattress, and it has the same problem as the previous one. it sinks where we lie. I weigh 175 and my wife 142 so that should not be an issue. We have requested another replacement but the requirements from Ashley furniture exceed our physical abilities ages 84 and 80) such as photographing the label and 360-degree photos of the matress. We had a Sterns and Foster double pillow top for years with no problem This matrass is substandard and not as good as a $500 matress that it replaced. So sorry we did it, we are just stuck with it since we have no clear path to fix the problem.

Review from stearnsandfoster.com
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Dec 14, 2023
RAE
1 out of 5 stars review

STRONG ODOR

This is the 3rd mattress since June. #1 in 3.5 months had an indent of 1.5 inches. #2. Had such a Strong odor first night tightness in chest & told air out mattress. Went back to sleep on mattress & back broke out with rash. # 3. Again, strong odor, not as bad as #2. Again told to air out for 2 weeks. This mattress had a bend in corner as well. BTW, I am 5 ft & 110 lbs & only one to sleep on bed. Also, always been a fan of S&F. Bought 4 mattresses 7 yrs ago & loved them. Very disappointed.

Review from stearnsandfoster.com
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Oct 7, 2024
Unhappy Customer
1 out of 5 stars review

Don't Waste Your Money

My son owned a Cassette Luxery Ultra Plush which was no longer offered so when I called Stearns & Foster they advised me to buy the Lux Estate Pillowtop Soft. The customer service representive told me to try and find a store that carried that mattress before finalizing my order and to try it out. I found the mattress and brought my son along to see if it was comparable to his mattress and we both agreed that it was. I paid for my order and was so excited to receive it. I placed the order in mid June and it was delivered on July 3'd. The first thing that I noticed was that the mattress had a Sealy tag attached to it and I even questioned the guys who delivered it but they were unable to answer my questions. I knew that I ordered it from Stearns & Foster and they take pride on making your mattress so they say. The next thing I did was to lay on the mattress and I knew immediately that it wasn't the same that I laid on in the store. I called customer service several times and they advised me to walk on the mattress to make it softer. The next time they told me that my mattress was firm because of the temperture in my house. In the end they told me to try a featherbed to break it in and when that didn't work I bought a three inch gel mattress topper. After poor customer service I'm stuck with a mattress that cost a lot and is poor quality. My message to anyone who is considering on buying this mattress is just don't waste your money! I had a problem and customer service hung up on me several times before getting someone to help me. Because of them and their advice I have a firm mattress that I'm highly dissatisified with. I saved up to buy a mattress like my son had because I have pemanent muscle spasms but I feel like I'm laying on a brick pile. I'm using the gel topper so I can at least tolerate it. It's by far the most expensive mistake that I have ever made!!

Review from stearnsandfoster.com
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Oct 20, 2023
Stroods
5 out of 5 stars review

14 years and still amazing!

We've had our Estate luxury firm mattress for almost 14 years now and it's by far the best mattress I've ever slept on, luxury hotels included. Even after vacations to luxury resorts I can't wait to sleep on our own mattress again! I always recommend it to everyone. I know it'll be ready for an update in a year or so, it's starting to sag a little in the middle of the sides, where we sit before getting up. I wish I could keep it for life!

Review from stearnsandfoster.com
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Jul 17, 2023
Jen
4 out of 5 stars review

This is a wonderful mattress, best decision ever.

[This review was collected as part of a promotion.] Obviously we sleep on this mattress. We have had it for about a week now. The first night was a little rough adjusting from a very soft to a very firm mattress. However since that first night i don't think i have ever woken up feeling so refreshed in a long time. I used to wake up several times a night, unfortunate result from insomnia. But, since getting this mattress, my nightly wake ups have been significantly less and even none a few nights. My back isn't hurting as much. But perhaps the best part is myself and my husband are not snoring as much. I have enjoy the height of the mattress, it is taller than our old one.

Review from stearnsandfoster.com
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May 12, 2023
Unhappy sleeper
3 out of 5 stars review

Not comfortable

This has not been what I was hoping for after spending all this money! I have the pillow top firm and it is lumpy in the middle and sinks where you sleep and only had this one month! I believe this is the worst I have ever slept on and hopefully can get something else! Sales lady talked me into a firm which I normally hate!

Review from stearnsandfoster.com
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Sep 11, 2023
Sleeping Soundly
4 out of 5 stars review

Great Mattress!

[This review was collected as part of a promotion.] This mattress is very comfortable. It works well with our adjustable base as well. My only complaint (if any) is that it seemed to hold in body heat, so some nights are a little warmer. Other than that, I would recommend this mattress to anyone-especially those who suffer from back or joint pain. It allows the body to decompress from a hard day and remain in that position. It also does not have a lot of movement-allowing my spouse to toss and turn while I sleep soundly or vice versa.

Review from stearnsandfoster.com
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Mar 22, 2023
CheriD
3 out of 5 stars review

Disappointed

[This review was collected as part of a promotion.] I purchased this expensive mattress due to its firmness and after only one month did the pillow top start flattening causing a dip in the mattress. I am single and weigh 137 lbs so for this to happen this quickly I am questioning how much worse it will get with time?

Review from stearnsandfoster.com
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Sep 26, 2023
Bk77
3 out of 5 stars review

Didn't work for me

The S&F Lux Estate Medium PT didn't work for me. It had too much memory foam that I sank into causing lower back and hip pain. I am a side sleeper and occasionally sleep on my back. It also slept hot because of all the memory foam. I exchanged it for the S&F Estate Plush tight top which is perfect and costs less.

Review from stearnsandfoster.com
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Jul 24, 2023
Mom of boys
4 out of 5 stars review

Great mattress

[This review was collected as part of a promotion.] Sterns & Foster sent me this mattress to review. I generally prefer firm mattress but was willing to give this one a try. I didn't know what to expect with a "medium tight top" mattress. It's softer than what I believe a medium should be, however it is very comfortable. It is a deep navy color and very thick, looks very nice. The only negative I have found so far, is that I feel it sleeps a little warmer than my previous mattress. Nothing a little change in the room temperature couldn't fix though.

Review from stearnsandfoster.com
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