Our 7 year old Tempur-Pedic mattress was failing and we were not sleeping well. Customer Service directed me to their warranty qualifications. We were granted a new mattress via email within 2 days of submitting the warranty requirements. Our new mattress was delivered in 2 weeks as promised. Customer service was awesome. Because warranties usually have loop holes, we were prepared to purchase a new mattress. In fact, we had been shopping and were very close to making a competitor's purchase. I am so glad I made the phone call to Tempur-Pedic. We choose the firm. Although we thought the firm was a bit too firm, we slept 10 hours straight that first night without tossing and turning. We overslept (by 3 hours!), we were late for work, and it was worth it. The firm proved to be perfect.

Not an easy process to file a mattress claim. You will be denied unless "there are 3/4" (inch) or greater visible indentations". Proper forms and photos were sent. Mattress is 2 years old. It's a lot of trouble to get nothing in return. The standard I paid for is not the standard of service I received . Claim was denied. Make sure you are aware of what you are purchasing and will get for the huge amount of money you will spend for a mattress .

I did not expect my new mattress to dramatically change my sleep. My old one had become saggy in the middle. I frequently woke up feeling uncomfortable, with a crooked neck or achy legs. I was shocked after my first night on my firm mattress. I didn't wake up in the night feeling uncomfortable. I didn't have to constantly readjust my position. I slept so much better I noticed I was having long, detailed dreams. That hadn't happened in a long time.

[This review was collected as part of a promotion.] We had a Tempur-pedic for many years and wanted to upgrade to a king size, originally we went with a different brand of memory foam mattress and hated it, the worst sleep I've ever gotten and that was including floors and sofas I've slept on. So we went back to our old faithful Tempurpedic and couldn't be happier!

The soft is soft yet firm. It's very very comfortable. I had the firm but it was to firm for me. I tried the medium and the hybrid and they just didn't work for me but when I tried the soft I could tell right away this is the one. Ever since it's like I have been sleeping on a cloud.

After 22 years sleeping on our wedding gift from my parents, it was time for us to get a new bed! Not to mention the many times our chiropractor recommended we invest in a proper mattress to help heal our bad backs... nervous, naive & hopeful, we found a sleep expert at Art Van Sleep Center to help us! After our sleep study by kind & knowledgable Ana, we were able to find a mattress & power base to suit both our needs! After the first night we felt improvements, now, 3 weeks later...on this new bed... I feel like an entirely new person! I have less pain, more energy & I feel like I breathe better too! There's nothing like putting your bed in a Zero Gravity position for a few minutes, then stretching yourself back into the flat position... it's like a chiropractor IN my bedroom!!! I / we highly recommend this mattress & power base! Only regret... why did we wait this long?!? BEST wedding anniversary gift to ourselves EVER!❤️

This mattress is amazingly comfortable, we have only had it for about a month but we are sleeping like we never slept before. My husband always had a backache and his shoulders would hurt with our old mattress, now he wakes up pain free. I am getting a very restfull nights sleep.

We have been sleeping on this mattress for several weeks now. To be honest, the first couple of nights were worrying. Each night got better and now, I am very happy with the quality of rest we both enjoy. My former mattress gave me hip pain every night as I am a side sleeper. This TEMPUR-PorAdapt firm has totally eliminated my hip pain. Should have purchased this years ago.

While I understand that this brand is supposed to be the #1 seller, this bed is uncomfortable for my spouse and I. Having had 4 back surgeries and expecting at least 2 more in the future, we expected better results for his pressure points and cooling from the bed. He sleeps hotter now and can only lay in bed for a max of 3 hours. Not worth the 4K I have spent.

I have had memory foam in the past so I assumed that the #1 brand would be even better. It is actually worse, I don't get how it could be so bad as it feels great at the store and when you lay down but overnight it puts pressures in all the wrong places and you wake up with massive pain. 3 people in our household and we all (and i sleep on anything) woke up in pain after using it for the requested month. Do not get it!