Tempurpedic customer service is horrible. The bed is good, but the service is terrible. We ordered our bed and base and needed to replace the base. We made several calls to customer service in an attempt to replace the base. We were made many false promises. If we didn't continue to follow up, I believe that our issue would never have been solved. Tempurpedic needs to give their customer service professionals better tools to be able to do their job. As nice as the people were, they were barely able to help us with a simple product replacement.

My fiancé and I LOVE our Tempur-Pedic Pro Adapt bed. It seriously is the best sleep that we have ever gotten and such a great investment. I wake up well-rested and I do NOT have trouble falling asleep at all. I can't say enough things about this bed! We wake up pretty early, so getting great rest is essential for us, which our new bed does a fantastic job of doing!

Has taken awhile to adjust and still a work in progress. Harder or maybe denser than I like. There was a Tempur-Pedic sales rep in store that day. Sales person ask what I was looking for in new mattress and my sleep patterns. Told her I had good experiences with euro pillow tops while traveling. But she recommended the mattress I purchased over the pillow top. Not sure if might have been more satisfied or not with pillow top. But do wonder about my choice due to the firmness and breaking in period. Know I could return for a fee but will try to make this one work. I am sleeping more sound. So will probably be ok.

I sleep very hot but my wife sleep cold. So this bed is perfect not as much cooling as the colling line has but just enough to keep me cold and her not. With my knee problem this bed is a life changer adding the adjustable base and I was all set. Tempur-pedic for life.

We purchased a Pro-Adapt Firm, knowing we have 90 days to try it and purchase a different model if that one didn't work for us. After a month, we decided to upgrade. The payment system was apparently down and it took a week to get through to anyone to process the payment. We paid over $2,000 more for the upgrade over a month and a half ago. We still have not received the mattress. I've spent 3.5 hours on the phone on various holds over a couple days, only to be told that the delivery company for some reason has not scheduled the delivery. I was told I would get an answer on this and a delivery date within 24 hours. This was a week ago and I am now on the phone again, trying to get through to someone. I've been on hold for ___ minutes so far and still no one was picked up. I'm on an endless loop of an automated message. Do not buy from Tempurpedic online. If I had to do it over again, I would not buy from them at all. This has been incredibly frustrating.

For someone who woke up every morning with pack pain, this bed has made a world of difference. Great quality. And my husband and I love the split king. I have a firm mattress and he was able to get his medium. We also love, love, love the power base.

[This review was collected as part of a promotion.] This is my second Tempur Pedic and it is just as amazing as my first! I hadn't been sleeping on a tempur Pedic for a couple years and would wake up in absolute agony. Some mornings, I would have to crawl out of bed and hobble around, my back and hips screaming with each movement. Now that I am back to a Tempur Pedic, life is so good! No more pain, just restful, deep sleep! Thank you Tempur Pedic!

Great experience at the Dallas flagship Tempur-Pedic store! Rick Pobanz did a fabulous job helping me to find and select new mattresses. His extensive knowledge of the different mattresses made the difference in being able to find new mattresses. He never applied pressure to make a decision. He asked questions, listened to my feedback and then recommended different mattresses to try. As a result, we have slept better without waking up multiple times during the night due to discomfort. Very grateful for the help and very happy with our new mattresses

My husband and I purchased a Tempurpedic Mattress and box springs 9+ years ago. Recently we started having problems with the mattress sagging. I called the company and they couldn't have been better! Their service was extraordinary! They far exceeded my expectations! Everything they said and did was perfect! I am so excited to have found truly great service in today's world! Tempurpedic you are wonderful!!! Our new mattress is so nice and comfortable! Thank you!!!

I've been a fan of Tempurpedic since 2004 and recently purchased my second mattress. I also use their pillows and they are wonderful. I get the best night's sleep and wake up feeling refreshed. The memory foam in this bed is so comforting I usually stay in one position and never move around the bed. PS ~ my yellow lab loves it, too!!