Hello Gary,<br />Thank you for reaching out and for choosing Emeril Lagasse. We appreciate you taking the time to share. We are incredibly sorry to hear the upper heating element does not work. We want to make sure you’re supported and have the most accurate information for your Emeril Lagasse French Door Air Fryer Toaster Oven. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps.<br />Please reach out to us at empowercustomerservice&#64;spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.<br />Thank you again for your feedback—it’s helpful not only for us, but for others considering this product as well.