Thank you, Phyllis, for bringing this to our attention. We’re truly sorry to hear about your experience with our Colossal Candy-filled Vanilla Cupcake. We are actively making improvements, including adding more moisture to the cake layers and adjusting the buttercream-to-cake ratio for a superior balance. Your feedback is very important to us, and we want to make things right. Please contact us at customercare@carlosbakery.com so we can further address your concerns. Best,The Carlo's Bakery Team

Thank you, Kathy, for bringing this to our attention. We’re truly sorry to hear about your experience with our Colossal Candy-filled Vanilla Cupcake. We are actively making improvements, including adding more moisture to the cake layers and adjusting the buttercream-to-cake ratio for a superior balance. Your feedback is very important to us, and we want to make things right. Please contact us at customercare@carlosbakery.com so we can further address your concerns. Best,The Carlo's Bakery Team

Thank you, Lala, for bringing this to our attention. We’re truly sorry to hear about your experience with our Colossal Candy-filled Vanilla Cupcake. We are actively making improvements, including adding more moisture to the cake layers and adjusting the buttercream-to-cake ratio for a superior balance. Your feedback is very important to us, and we want to make things right. Please contact us at customercare@carlosbakery.com so we can further address your concerns. Best,The Carlo's Bakery Team

Thank you for your feedback! We are actively making improvements, including adding more moisture to the cake layers and adjusting the buttercream-to-cake ratio for a superior balance. Your feedback is very important to us, and we want to make things right. Please contact us at customercare@carlosbakery.com so we can further address your concerns.