Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with our Colossal Candy-filled Vanilla Cupcake. We are actively making improvements, including adding more moisture to the cake layers and adjusting the buttercream-to-cake ratio for a superior balance. Your feedback is very important to us, and we want to make things right. Please contact us at customercare@carlosbakery.com so we can further address your concerns. Best,The Carlo's Bakery Team