We were initially very happy with our Tempur-Pedic ProAdapt Soft mattress—it was comfortable and felt like a great investment. However, after just a couple of years, it started to lose its shape and is now sagging in multiple areas. Since this seemed like a clear product failure, we filed a warranty claim. We provided all requested documentation, including photos showing proper support underneath the mattress and that we've consistently used a mattress protector as recommended at the time of purchase. Despite this, our claim was denied, citing improper care. This was extremely frustrating and honestly confusing, given that we've followed all care guidelines. It's hard to understand how that conclusion was reached based on the information provided. No expert came out to review the mattress they based this on a few images that to be looked exactly like the examples. For a product at this price point, I expected better durability and stronger support from the company in honoring their warranty. This experience has been very disappointing and has definitely changed my perspective. I would encourage others to look closely at warranty coverage and long-term performance before making a purchase. I would NOT recommend this product OR this company after this experience.

I like our new mattress. We are still getting used to it but it does seem to help our joints. I'm a little disappointed though because the mattress bounces every time husband moves. He has restless legs and we thought this mattress might help with motion. Sadly, it does not.

I'm extremely disappointed with my Tempur-Pedic bed. I specifically chose this mattress and adjustable base setup because it's marketed as helping with comfort and sleep issues like sleep apnea, which was a major factor in my decision. After only four years of use, the mattress has significantly broken down in the middle—right where it's most affected by being propped up on the adjustable frame. This is especially frustrating because the entire system is designed and promoted to be used this way. I used the bed exactly as intended, regularly adjusting the base to improve my sleep. Instead of holding up, the mattress has lost its structure and support in a very noticeable way, making it uncomfortable and undermining the very reason I invested in it. To make matters worse, my warranty claim was denied due to a sweat stain. This makes no sense, as the breakdown is not even in the same area as the stain—it's in the section where the adjustable frame raises the mattress and where my body weight is concentrated. If the stain were truly the cause, the damage would be in that location, not in a completely different area. It feels like an excuse to avoid honoring the warranty rather than addressing a legitimate product failure. For a premium product that's supposed to be durable and supportive—especially for people dealing with sleep issues—this kind of deterioration in such a short time is unacceptable. I expected far better quality and longevity. Based on my experience, I will never buy another product from this company. Don't waste your money. TERRIBLE EXPERIENCE!!!

I've owned the Tempur-pedic pro adapt for nearly 4 years now and I generally sleep in the guest bedroom because I find it uncomfortable compared to my Casper. I find the medium has become far too soft and unsupportive and uncomfortable on my back. Going back I wish it would have gone with a firmer model or perhaps a product which would've held up better. I reached out to Support and they informed me there's nothing they can do for me at this point so pretty disappointing after making such a large investment.

We had the Purple restore mattress and loved it, but it had a manufacture defect and Ashley's no longer carries it. We got the Medium Tempur-ProAdapt and so far I hate it. It has only been about 1.5 weeks, and it is way too firm and I am feeling all kinds of pressure points. I am going to wait for at least a month to see if it breaks in. It is not the worst bed, but not the best.

I didn't believe all the Temperpedic hype but I'm obsessed. I sleep so well and I loved my last mattress so that was touch to beat. I know they are expensive but it was so worth it.

Though very firm, it quickly adapted to my body to give me complete support. I struggle with major back issues, and it truly helps support where I need it most. Love my new bed!

I absolutely love this mattress. It's true. You don't feel like you are sleeping on a mattress, rather the mattress hugs you while you sleep. It's great! Now my body doesn't hurt when I wake up and I truly feel rested.

After several surgeries on my shoulders and having a bad back, this is a welcome addition to my comfort thank you Tempur-pedic for making such a great product. I'm so glad I spent the money to get this beautiful mattress.

This mattress has provided the proper support that I have been looking for. No deflection that forms and stays causing that lumpy feeling. I hope that it will maintain that support for many years.