Hi there, We understand what's been catching your attention while using your microwave, and we've included a helpful guide below. This guide provides additional information about microwave ventilation performance and fan operation: https://www.samsung.com/us/support/troubleshoot/TSG10007256/ We appreciate the opportunity to assist. Khristine Samsung Care

Hi Dmanargy, we’re glad you took a moment to let us know your thoughts about your Samsung over-the-range microwave. Effective ventilation, intuitive controls, and proper setup all play a role in everyday microwave performance. On over‑the‑range models, airflow, control design, and heating results can vary based on vent configuration, filters, and installation factors such as power level, door closure, and clearance. You can explore these guides for additional details and helpful information: Vent fan is weak on over‑the‑range Samsung microwave. https://www.samsung.com/us/support/troubleshoot/TSG10007256/ Samsung microwave has stopped working or will not heat. https://www.samsung.com/us/support/troubleshoot/TSG10007304/ If this continues and additional assistance is needed, our team is available to help through Samsung Care. Please reach out through one of the options below: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) For your records, your Samsung reference number is 1152315713. Samsung appreciates your business. Khristine Samsung Care

Hi sunnymommy6, A clean, modern design and reliable performance add great everyday value, while responsive controls and simple features are just as important, and situations like this can feel limiting. This Samsung support guide outlines steps to help address control panel responsiveness and highlights convenient features designed to simplify everyday cooking, including automated presets like Sensor Cook for easier meal preparation. https://www.samsung.com/us/support/troubleshoot/TSG10007191/ https://www.samsung.com/us/support/answer/ANS10002318/ If you’d like assistance reviewing your microwave’s control panel responsiveness and feature usage, we’re happy to take a closer look and provide guidance. Please reference 1152519346 so we can check the details together and explore the best next steps. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care