[This review was collected as part of a promotion.] This microwave works well and has many features and presets. It looks extremely sleek and modern. I find the buttons to be a little hard to select some times. It seems to prefer lighter touches more than a solid push. I find that some of the sensor features do require more time such as the baked potato option. I do like how easy it is to operate and how nice it looks in my kitchen. I do like the SmartThings app as I have all my Samsung appliances on it and can easily monitor them and operate them. It updates the time and features with ease. The capacity of this microwave is very large and holds everything I would want to heat up.

[This review was collected as part of a promotion.] The microwave is very nice and huge in the inside. The door is also huge and sleek. I am still learning all the settings as it can be connected to your phone and also our Samsung fridge. It has a Smart Things app that I have not downloaded because my Husband did and wasn’t too happy with it. It gives you a notification when your food is ready and you turn the vent light off and on. I really don’t think this is needed at all. This is a very nice microwave and it looks cool but it’s kinda hard to see in as the window is dark. Overall, this is a great microwave, I just won’t use any of the features on the app.

[This review was collected as part of a promotion.] This Samsung microwave boasts a sleek, modern design and exceptional performance, heating and cooking food with oven-like quality. The prompt and efficient service and delivery exceeded expectations. Although we typically prefer LG for kitchen appliances, we are pleased with our decision to try Samsung.

[This review was collected as part of a promotion.] My previous microwave was over 12 years old so it was time to get a new one. Wow, this microwave was a huge upgrade! First off, it's huge inside! It takes up the same space as my previous microwave, but there is so much more space inside. On the outside, the first thing you see is that the clock and all the buttons are along the bottom edge, and not along the side or on the top. This makes it easy for shorter people to run the microwave. The buttons are all very self explanatory and easy to find what you're looking for. There are different recipes and times to use inside the door when you open it, so you can see a quick reference guide anytime you need it. The best part? You know how ALL microwaves and a popcorn button and it NEVER works? It either pops half the bag or more often, burns the popcorn. Not this one! I was skeptical at first, so I tried it multiple times with the same results every time. The popcorn came out perfectly! All popped and never burned! Somehow it senses the steam coming out of the bag and knows when to stop. The clock syncs to your phone/app so you never have to worry about changing it when the power goes out or for daylight savings time. The lights under that shine on the stove are very bright and really helps when you're cooking on the stove. Don't wait 12 years like I did to upgrade your microwave!

Bought this item at my Local Best Buy. Had it delivered and installed via Best Buy. Not even a month old and it broke. Tech came out and and replaced several parts. Another month goes by and it broke again. I called Samsung for service. The sent out someone from NISI USA. The Tech never showed. I called and asked what was up and told he is running late due to poor time management. Then the tech starts blowing up my phone how he is 45 min away. Then a few min later he is 30 min, then 20 min. I don't even want to know how fast this guy was driving. I call back and asked for Saturday service and was told we don't do weekend. But they say they work in the customers time availability. They Don't!!!!!! I called back and was told that I was scheduled Monday 8am to 8pm and that a manager will contact me by 5pm. I never got a confirmation for the appointment. I called Monday morning and was told that I was not scheduled. I asked for a supervisor or a manager and was hung up on 3 times. I called a 5th time and got a manager. The manager told me that he was not even in the office to get the message that I called Friday or he needed to call me. He was going to see what he could do to get me a tech out on Monday. I told him because of the person who I spoke to several times on Friday I had to call off work on Monday. I asked to compensation for my lost time at work. He said that was not his issue it was a Samsung issue because his employees are always on time and they don't book all day slots. I called Samsung and told them what NISI said. I was told that they dont control NISI and if NISI caused an issue its up to them to make it right. They same tech from Friday started to blow up my phone again that he is on his way. Upon his arrival he said that he was over booked for Friday. He also said that he talked to his manager on Friday (same one who said it wasn't in the office Friday). I was then told that the tech who was out in January didn't repair the unit correctly. It took him about 90min to repair the microwave. I continued to try and contact NISI corporate. They don't take phone calls, Emails only. I was told by Stephine in corporate that they don't control each operation they have. Its up to that site manager to handle all issues. I told her what happened and what the tech told me. I was then told I was lying, the tech was lying, and that the parts were defective and the 1st tech did the work correct. I was a whole bunch of CYA with a side of we don't care. NISI and Samsung both washed there hands of the issue and I lost out on $200 of pay.

I have had this microwave for less than year. It has quit working three times. I'm going on 3 weeks this time without a working microwave because of an SE error. The part has not been shipped from Samsung. Samsung warranty service is horrific. There is zero communications. I took a day off of work for an appointment. No one showed up, so I called and they had made a different appointment. This happened twice. I bought two Samsung stoves and refrigerators 18 months ago and. I wish I could return them. Don't buy SAMSUNG appliances. I own rental properties and never have an issue with parts and repairs on other major brands, such as Whirlpool and GE.

[This review was collected as part of a promotion.] Very nice size to fit everything you would need or want in a microwave. Easy to install and flip the fans to exhaust upwards. Quiet and fast cooking with easy-to-use touch capacitive buttons. Helpful features using the Samsung app and can be connected to sync with Samsung stove to auto turn on fan when cooking with stove top. So far loving the microwave after owning for almost 8 months.

[This review was collected as part of a promotion.] Pros, smooth & sleek front, super easy to clean the inside, automatic time setting when the power goes off. Cons: window is so high that I can't see in (I'm 5'6", so not short), presets are extremely limited. I hate that there's no preset for soup. Seriously? Why not? I used it on our previous microwave all the time to reheat soups. A lot of times I just end up using the +30 second button to reheat because the reheating settings don't work that great.

[This review was collected as part of a promotion.] Ohhh I love this microwave! It’s sleek, smart, effective and cool at the same time. You can link it to your phone through WiFi and get alerts when your food is ready, turn the light on and off and even operate the fan. It took the place of an older dinosaur, so it is a much needed improvement! Looks great and matches my kitchen well.

[This review was collected as part of a promotion.] This is an amazing microwave. It fits in seamlessly with my other appliances with the use of the smart things app. I am able to use Alexa to turn off and on the dual fans. The auto connectivity feature makes it a breeze to set up. It is huge inside providing a bigger cooking space for larger dishes. The smooth coating inside makes it easy to clear abs don't have to worry about it straining. It brings a certain elegance to my kitchen with all the modern features. It is not loud while it is in use. I love the various cooking preset options. The cooking sensor which adjusts the cooking time so my food wouldn't overcook. It is smart, user friendly,functional and a great upgrade to my kitchen.