Hello Sarah, Thanks for sharing your experience about your Bentgo Fresh Bento-Style Lunch Box. We’re sorry to hear that the layout and design weren’t as practical for your needs as you had hoped. We’d really appreciate the opportunity to learn more and assist you. Bentgo products are backed by our warranty, and our team is here to help with the next steps. We want every customer to enjoy their items, and we’d love the chance to help make this right. Please don’t hesitate to reach out to us directly at support@bentgo.com or 657-275-3738. If you have your order details available, that will help us assist you more quickly. Thank you again for letting us know. We're here to help. Thank you, Jessica Bentgo Customer Support

Hello Stef, Thank you for taking the time to tell us about your experience with the Bentgo Fresh Lunch Box. We understand how frustrating it must have been to have both lunch boxes break so soon after the school year began, especially when they’re meant to be used every day. We’d like to learn a little more about what happened and see how we can assist. Our Bentgo products are covered by our warranty, and our team would be happy to review your situation and discuss the available options with you. When you have a chance, please contact us at support@bentgo.com or 657-275-3738. Please have your order information handy so we can locate your purchase and assist you more efficiently. We appreciate you bringing this to our attention and hope we can help turn this experience around. Thank you, Jessica Bentgo Customer Support

Hello Joanne, Thank you for your feedback on your Bentgo Fresh Leak-Proof Lunch Box. We appreciate you letting us know that you prefer our lunch box designs with a built-in ice pack. We understand how convenient it can be to have an integrated cooling feature when packing meals for the day. Feedback like yours helps us better understand which features are most valuable to our customers and guides us as we continue to develop and improve our products. If you have any questions or need assistance, please feel free to contact our Customer Support team at support@bentgo.com or 657-275-3738. We’re always happy to provide tips or guidance to help you get the best use from your product. Thank you, Jessica Bentgo Customer Support