Hello! Thank you for taking the time to leave your thoughts on your Westinghouse pressure washer, your feedback is essential for our ability to improve our products and experience in the future. Please consider revisiting this review to update the star rating to best represent your experience with the product! If you have any other concerns, please reach out to our service team at 1-855-944-3571 or support@wpowereq.com Thank you, -Austin, Westinghouse

Hello, we are deeply sorry to hear about your experience. I have passed your feedback to our parts department and supply chain to ensure that we are able to provide parts in a timely manner. We apologize for the delay, please contact us at westinghousevip@wpowereq.com and we can escalate your case if you would like to receive a replacement or if we can help in anyway. Thank you, Zach - Westinghouse