Hello, We understand how you feel about the dryer being serviced twice for for no heat. We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

We understand the importance of a working dryer in your home, Roxanne. Let's get this taken care of. Please refer to the resources below to rectify your concerns with your dryer. Please click the link and the hyperlinks and watch the instructional video (See hyperlink "clean the lint filter") for tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Care for your bedding items with your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004803/ The drum light stays lit for two minutes. For details, turn to page 42 of the dryer's manual under "09 Drum Light": https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149710394, to help our team locate your information when you message us. Have a great day. -John

We aim to provide you with a hassle-free experience while using your dryer, Roze. Let us help you. We recommend consulting the resources below to address any performance issues with your dryer. Please click on the links and hyperlinks, and watch the instructional video (if available) for helpful tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10001020/ Care for your bedding items with your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004803/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide the reference number 1150686755 to help our team locate your information. Have a great day. -John