Tempurpedic customer service is horrible. The bed is good, but the service is terrible. We ordered our bed and base and needed to replace the base. We made several calls to customer service in an attempt to replace the base. We were made many false promises. If we didn't continue to follow up, I believe that our issue would never have been solved. Tempurpedic needs to give their customer service professionals better tools to be able to do their job. As nice as the people were, they were barely able to help us with a simple product replacement.

[This review was collected as part of a promotion.] This bed has been a game changer ! Before we got this bed my partner had severe back issues to the point he thought he would need to have surgery . Our former bed was not good & left us feeling unrest in the morning. Once we got this bed we both where able to get a excellent night sleep , increased out motivation. So much that my partner had enough energy to start working out again & lost 15 pounds and no longer needs surgery . He's still has minor back issues but that from driving all day at his job but NOTHING like before . He can actually walk 4 miles vs. not being able to walk at round the block ! Sleep is everything & affects so many areas of a persons life. I highly recommend this bed. The service we received though out the process was great , from ordering it to set up was easy & no issues . It's one of the best moves we made !

It was nice and plush the first few months. Now it has turned into a brick. I get pain in my heels just laying on my back for 5 minutes. It is ridiculous how bad the pressure point relief is. The worst mattress I've ever used. I get horrible sleep, aches all over no matter the position. And now it has started the flake a white snow when I change the sheets and mattress cover. Probably not good to be inhaling white mattress flakes while I sleep. I would give it zero stars if I could. Do not be lulled in by the initial comfort that will wear out just after the return period ends. What a waste of money.

My previous mattresses were a Sealy coil/box spring and most recently a Simmons Beauty Rest coil/box spring which I had for almost 10 years . In the last six to eight months with the Simmons, I started feeling back pain as the middle of the mattress started to sag. The first couple of nights on the Tempur-Pedic felt foriegn compared to what I'd been used to for a decade; now that I've been sleeping on it for 10 weeks, I can easily say that it's the most comfortable mattress I've ever owned. At first, I wondered if the medium Hybird was too firm, but no; after less than a week, I now sleep very, very good every single night. Yes, Tempur-Pedic mattresses are expensive but they are worth the price, I have no regrets. I work a lot of hours all the time, averaging about 5 1/2-6 hours of sleep 6 of 7 days a week. I needed something really comfortable allowing me to fall asleep quick in the hours I have which is what the Tempur-Pedic offers. Oh yah, I have the pillows too, which are very nice.

I've suffered back pain due to bad mattress and pillow. The firm Tempur pedic mattress is the only mattress that helped ease the pain and offered a good night sleep. My other half loves it just as must as I do. I love the fact that is contour to my every move without that sinking feeling from most foam mattress. It's pricey but we'll worth the money.

I waited to post this review to give this mattress a good test. We have had it 4 months now and it sleeps great. It's amazing how much more rested my wife and I are each morning after sleeping on our TEMPUR-ProAdapt Medium Hybrid Mattress as compared to our traditional spring mattress. My wide wears a Fitbit to bed and often gets sleep scores in the upper 80s to 90 with this mattress. We added a thin mattress protector so we could fully feel the comfort and coolness of the Tempur foam layer. It's not hot like some foam beds. Free delivery and free hauling away of the old mattress were added bonuses.

I've had this new proadapt firm mattress for 3 weeks now. The first thing I noticed is that I fall asleep so fast. When I wake up, my back feels wonderful. I've been suffering with extreme back pain for years and this mattress has been great with helping reduce it. AAA+++

When the mattress was initially delivered, I felt we'd made a mistake going with the firm. The first 2 nights, I tossed and turned while my husband instantly slept better than ever. Over a period of about 2 weeks, the mattress soften just enough to mold to our bodies perfectly. We both love it!

The Tempur-ProAdapt firm is a bit fir. But we love it. The mattress contours to your body and then starts to get softer. I'm guessing it get soft around your pressure points. I am a true believer in Tempur-Pedic now. We also purchased the Ergo-Extend base. Love the base, as well. WIsh the base had more functions and a timer. It does have the Sleeptracker A1, which has helped us to sleep better, We also love how the head of the base goes up when we start to snore.

I was having pressure point pain for years on my old mattress. From night one, my pain was eliminated. My husband was skeptical and wasn't as excited as me, but one week in he admitted it was the best mattress he's ever slept on. I love the fact that you don't feel your partner moving during the night. Nothing bad to say about this mattress . Best purchase I've ever made!