Hi MikeM, Thank you for sharing your review. We would love to speak with you about your washer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1147567647 to help our team pull up your information when you message us. Have a great day. ^Aloe

Greetings, We know how hard it is to have a non-draining washer. Let us help. Here is a link for troubleshooting steps for your washer that is not draining, kindly watch the video and click the embedded words. Samsung washing machine does not drain. https://www.samsung.com/us/support/troubleshooting/TSG01001013/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147102453) to help our team pull up your information when you message us. Thank you. -Ricardo