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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,035 ratings463 reviews
  1. 5 stars73% (752)
  2. 4 stars16% (165)
  3. 3 stars4% (37)
  4. 2 stars3% (33)
  5. 1 star5% (48)

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Showing 451-460 of 463 reviews
Nov 30, 2025
Reviewer name: Timothy
1 out of 5 stars
1 out of 5 stars review

Lazyboy Westley big tall executive office chair

I was really wanting the black and you were out. the warehouse needs to have more in stock this time of year

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue. We are sorry to hear that the color you wanted was not in stock. If you need any service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 20, 2025
Reviewer name: tds
1 out of 5 stars
1 out of 5 stars review

garbage

bought this this past weekend. husband went to put it together and it started falling apart! very expensive cheap made chair!! DO NOT waste your time or money on this chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can further assist you!

Dec 29, 2024
Reviewer name: Bob812many
1 out of 5 stars
1 out of 5 stars review

Disappointed

Not a big n tall, not wide, seat is overpadded for 350lbs but felt like it was pushing my narrow az 230lbs out of it. Not a comfortable chair for the money.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback. We're sorry to hear the chair didn't meet your expectations regarding comfort and size. We understand how important it is for a chair to suit individual needs, especially for a Big & Tall model. If you'd like to explore options or share more about your experience, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Dec 31, 2024
Reviewer name: Craig
1 out of 5 stars
1 out of 5 stars review

Not the LA Z ABOY I grew up with

Bought this chair about 18 months ago. It broke at the point where the arm bolts to the seat. Looks like others have had the same issue. I weigh 243 so I'm well under the max for this thing. VERY disappointed

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We’re truly sorry to hear about the issue you’ve experienced with your chair. We understand your disappointment, especially after such a short period of use. We strive for the highest quality and your feedback is invaluable in helping us improve.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. When you do, please be sure to reference your posted review so we can assist you further with this issue. We are committed to finding a solution for you.Thank you for bringing this to our attention, and we hope to resolve it to your satisfaction.

Jan 1, 2025
Reviewer name: billct24
1 out of 5 stars
1 out of 5 stars review

Not as Described

My wife bought me this chair to replace my current Lazy Boy. This chair is not a "big and tall" chair. It us several inches shorter, narrower, and a shorter seat depth. Really feel ripped off by Lazy Boy on this one. Going to try and return it.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback. We’re sorry to hear that the chair didn’t meet your expectations in terms of size. If there’s anything we can assist with, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to help in any way we can.

Dec 24, 2024
Reviewer name: ph2010
2 out of 5 stars
2 out of 5 stars review

Not Big and Tall

Just bought this chair for my husband for Christmas-- NOT Big and Tall. The description shows a seat depth of over 22 inches-- it is not. The description does not match the chair. VERY DISAPPOINTED

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We’re sorry to hear the chair did not meet your expectations and understand how disappointing it can be when a product doesn’t match its description. We appreciate you bringing this to our attention and would like to address your concerns. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.

Dec 10, 2024
Reviewer name: Kama
1 out of 5 stars
1 out of 5 stars review

Poor Quality Purchase

Purchased this chair 2 years ago, waited for previous one to totally give out. Put this one into use 14 months ago. The upholstery is in great condition, however the hydraulics are shot and the seat is no longer attached to the base completely so you tip forward and fall out of the seat. Cannot find the purchase receipt to prove the exact date of purchase, but felt given the brand and the weight limit of 350 lbs it would be durable. No way would this chair come close to lasting 10 years. BTW previous was from Brylane Home and lasted over 8 years.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jan 6, 2025
Reviewer name: ArrozconPollo
5 out of 5 stars
5 out of 5 stars review

Great chair

Very comfortable and well made.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback! We're thrilled to hear that you find the chair both comfortable and well-made. If you have any questions or need assistance in the future, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate your support!

Feb 5, 2025
Reviewer name: Lissa
1 out of 5 stars
1 out of 5 stars review

Not Comfortable

Very uncomfortable, the chair pushes you forward and hurts your back.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us so that we can further assist you with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 11, 2025
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

super chair

just buy it really great chair

Helpful?4DOOYTVHLELZ13576172096