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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,035 ratings463 reviews
  1. 5 stars73% (752)
  2. 4 stars16% (165)
  3. 3 stars4% (37)
  4. 2 stars3% (33)
  5. 1 star5% (48)

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Showing 431-440 of 463 reviews
Feb 17, 2026
Reviewer name: Ana D
5 out of 5 stars
5 out of 5 stars review

Comfort

This chair supports the areas that need the proper support.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 1, 2026
Reviewer name: Reuben S
5 out of 5 stars
5 out of 5 stars review

Beautiful Office Chair

My new office chair is gorgeous. It was easy to assemble and very functional.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 17, 2026
Reviewer name: Jeremy C
5 out of 5 stars
5 out of 5 stars review

So far so good

Lumbar is heavy, big chair, will see how it holds up.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jul 22, 2026
Reviewer name: Sharon E
5 out of 5 stars
5 out of 5 stars review

Great

Love the chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jul 23, 2026
Reviewer name: Karen R
5 out of 5 stars
5 out of 5 stars review

Wonderful chair

Good quality chair!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jul 13, 2026
Reviewer name: Aaliyah Y
5 out of 5 stars
5 out of 5 stars review

Easy to assemble

Supportive chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Nov 21, 2025
Reviewer name: Al
5 out of 5 stars
5 out of 5 stars review

Great Value! Lumbar support! Leather! EZ assembly

Great Value! My back loves the lumbar support! Leather and a higher seating adjustment than most chairs I looked at. Easy assembly by one person.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are so pleased to hear that the lumbar support has been do great for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 21, 2026
Reviewer name: Akhil P
5 out of 5 stars
5 out of 5 stars review

Looks good

Fixing now

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jan 2, 2025
Reviewer name: Pit Girl
3 out of 5 stars
3 out of 5 stars review

Harder to put together than it should have been

After seeing and sitting in this chair at my local Sam's Club, I bought it for my home office. It shipped quickly and all parts were clearly labeled. It's a nice looking, comfortable chair, but my husband and I had problems with assembly. We read the instructions, but one of the holes in the left arm was not cleanly drilled through so the screw that was meant to pass through the chair arm and go into the side of the chair back would not pass all the way through. I shined a light into the hole and there was a big chunk of metal inside the hole sticking out and stopping the screw from going through. I could have called Customer Service and had them send me a replacement left arm, but my next door neighbor is pretty handy. He had a file attachment for his power drill and was able to smooth the inside of the hole. This should not have been necessary with a new $200 chair. I thought that was the end of it, but the holes in the chair arms were difficult to line up with the chair back. My husband and neighbor had to work together and press hard on both arms to get them lined up and attached. We did not have the arms mixed up. They're labeled and the look and finish of the side that faces in and the side that faces out is different so it's easy to tell which way they attach. The chair looks good and rolls and adjusts well. Not sure how it'll hold up over time.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience with us. We're glad to hear that you like the look and functionality of the chair, but we apologize for the assembly difficulties you've encountered.We’d love to further assist and ensure your chair is in the best condition possible. Please don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com for any further concerns and please reference your posted review.Thank you again for your feedback!

May 18, 2024
Reviewer name: Barb Lazy Review
4 out of 5 stars
4 out of 5 stars review

Bought this Lazy Boy Office chair today 5/18/24 Sam's Ocala. Pretty Easy to assemble. They didn't have one on display. Looked at higher cost models by Serta at Office Depot: Thoughts: The Base is Firm on day 1. The Back is firm with support noticed in the Lumbar area. My thoughts are I think the higher end Serta felt softer, but am I willing to load this up and return it, not sure at the moment. Do I wanna assemble another chair?

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that you are undecided between different models. We do hope that you find a chair that is a perfect fit for you. Please feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance to you.