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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
920 ratings413 reviews
  1. 5 stars72% (663)
  2. 4 stars15% (141)
  3. 3 stars4% (37)
  4. 2 stars3% (31)
  5. 1 star5% (48)

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Showing 401-410 of 413 reviews
Feb 15, 2025
Taylor
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfort

Comfortable

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your providing a review regarding our Westley Big and Tall Executive Office Chair. We really appreciate your feedback. Our goal is to provide a quality product and an excellent experience, so it is wonderful to hear that this chair was a comfortable fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 21, 2024
CJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Mr

Very nice.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

May 10, 2025
Grady
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

La z Boy Westley

Very easily assembled

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so pleased to hear that your chair was easy to assemble. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 16, 2025
Ctennant
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this chair

Super comfy

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is so amazing to hear that this chair exceeded your expectations in comfort and design. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 16, 2024
Pat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Office chair

Love this chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for this 5 star review, Pat! We are so happy to hear that you love your chair. We appreciate your purchase and are here if you need assistance. Our customer service representatives can be reached by email at service@trueinnovations.com or by phone at 800-379-9773.

Aug 5, 2025
Robert
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

REFUND

RETURNED CHAIR ON JULY 18TH AND STILL NOT RECEIVED REFUND

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. This would actually be addressed by the retailer directly. Please call (800) 749-5367 and they should be able to address this issue for you. Please do not hesitate to reach out if you ever need support regarding parts and warranty. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 6, 2025
ArrozconPollo
5 out of 5 stars
5 out of 5 stars review

Great chair

Very comfortable and well made.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback! We're thrilled to hear that you find the chair both comfortable and well-made. If you have any questions or need assistance in the future, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate your support!

Aug 23, 2024
Michael Aurora
2 out of 5 stars
2 out of 5 stars review

Comfortable chair that doesn't last.

I weigh 210 lb, work 40 hours a week, and was able to use the chair for 17 months before it broke.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Feb 5, 2025
Lissa
1 out of 5 stars
1 out of 5 stars review

Not Comfortable

Very uncomfortable, the chair pushes you forward and hurts your back.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us so that we can further assist you with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 10, 2024
car253
1 out of 5 stars
1 out of 5 stars review

Under the chair gave out

Lumbar underneath the chair gave out.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.