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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
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4.5 out of 5 stars
stars
920 ratings413 reviews
  1. 5 stars72% (663)
  2. 4 stars15% (141)
  3. 3 stars4% (37)
  4. 2 stars3% (31)
  5. 1 star5% (48)

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Showing 381-390 of 413 reviews
Dec 21, 2024
JMS
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Replacement Unit perfect

First one spring assembly broke during assembly

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We’re sorry to hear about the issue with the spring assembly. That’s definitely not the experience we want for our customers. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com, and we’ll be happy to assist you with a replacement part or any other solution. We appreciate your feedback and look forward to resolving this for you.

Apr 7, 2026
Belladonna L
5 out of 5 stars
5 out of 5 stars review

Easy to assemble

Lazyboy office chair .

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 15, 2024
big norm
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

none

good chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Mar 6, 2026
Dennis D
5 out of 5 stars
5 out of 5 stars review

Office chair

Good fit

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Mar 30, 2026
The safeguard system D
5 out of 5 stars
5 out of 5 stars review

John’s Chair

Office chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Nov 30, 2025
Timothy
1 out of 5 stars
1 out of 5 stars review

Lazyboy Westley big tall executive office chair

I was really wanting the black and you were out. the warehouse needs to have more in stock this time of year

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue. We are sorry to hear that the color you wanted was not in stock. If you need any service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 20, 2025
tds
1 out of 5 stars
1 out of 5 stars review

garbage

bought this this past weekend. husband went to put it together and it started falling apart! very expensive cheap made chair!! DO NOT waste your time or money on this chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can further assist you!

Jan 1, 2025
billct24
1 out of 5 stars
1 out of 5 stars review

Not as Described

My wife bought me this chair to replace my current Lazy Boy. This chair is not a "big and tall" chair. It us several inches shorter, narrower, and a shorter seat depth. Really feel ripped off by Lazy Boy on this one. Going to try and return it.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback. We’re sorry to hear that the chair didn’t meet your expectations in terms of size. If there’s anything we can assist with, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to help in any way we can.

Dec 29, 2024
Bob812many
1 out of 5 stars
1 out of 5 stars review

Disappointed

Not a big n tall, not wide, seat is overpadded for 350lbs but felt like it was pushing my narrow az 230lbs out of it. Not a comfortable chair for the money.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback. We're sorry to hear the chair didn't meet your expectations regarding comfort and size. We understand how important it is for a chair to suit individual needs, especially for a Big & Tall model. If you'd like to explore options or share more about your experience, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Dec 24, 2024
ph2010
2 out of 5 stars
2 out of 5 stars review

Not Big and Tall

Just bought this chair for my husband for Christmas-- NOT Big and Tall. The description shows a seat depth of over 22 inches-- it is not. The description does not match the chair. VERY DISAPPOINTED

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

We’re sorry to hear the chair did not meet your expectations and understand how disappointing it can be when a product doesn’t match its description. We appreciate you bringing this to our attention and would like to address your concerns. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.