Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
852 ratings380 reviews
  1. 5 stars71% (608)
  2. 4 stars15% (132)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

Member photos

  • +10 images
Sort by |
Showing 311-320 of 380 reviews
Jan 16, 2024
Woz
5 out of 5 stars review

Verified Purchase

Great chair

Very comfortable chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Dec 15, 2024
Charlie
5 out of 5 stars review

Verified Purchase

Love my chair

Very comfortable chairs

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your feedback! We're so glad to hear that you're enjoying the comfort of your chair. If you ever need any assistance, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We're here to help!

Jul 13, 2026
Aaliyah Y
5 out of 5 stars review

Easy to assemble

Supportive chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Apr 16, 2024
Pat
5 out of 5 stars review

Verified Purchase

Office chair

Love this chair

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for this 5 star review, Pat! We are so happy to hear that you love your chair. We appreciate your purchase and are here if you need assistance. Our customer service representatives can be reached by email at service@trueinnovations.com or by phone at 800-379-9773.

Mar 21, 2024
CJ
5 out of 5 stars review

Verified Purchase

Mr

Very nice.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Sep 16, 2024
rich1
5 out of 5 stars review

Verified Purchase

Good

Excellent unit

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Dec 1, 2024
Goodbuy
5 out of 5 stars review

Best office chair ever

Was extremely simple to assemble. Took a out 30mins once every was taken out if the box. Assemble tool was actually useful with a T-shaped Allen wrench. I finally sat in the chair and OMG I couldn't believe how much more comfortable this was to every other office chair I have had. Leg support is much thicker and the lumbar support I found helpful with my bad back. If you are looking for a new office chair buy this!!!

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your glowing review! We’re thrilled to hear the chair exceeded your expectations and provided the comfort and support you needed. It’s great that the assembly process was straightforward, and we’re so glad the lumbar support has been beneficial for your back. Should you ever need assistance, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!

Jan 24, 2025
Texaswomyyn
2 out of 5 stars review

Not a good fit - for me. Seat too shallow. . .

An office chair is highly personal, and not all chairs fit all people. My experience with this chair was not particularly good, as I found the seat too shallow (front to back), with the edge several inches from the crease in my knees. As another reviewer noted, I also had a tendency to slide forward as the seat seemed to tilt downwward somewhat. Because of the shallow seat, the lumbar 'protrusion' pushed me that much more toward the front. I found it very difficult to push the back backward. The spring or whatever mechanism it is that keeps it upright did not allow for any gentle rock back. I like a chair that tilts backward some when I lean back in it. Another fact: once assembled, it is nearly impossible to get the chair through a standard household doorway. We had to turn the chair on its side to wriggle it through. I will be returning it on my next trip to Sam's Club.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Dec 17, 2023
bearsfan64
5 out of 5 stars review

Great chair

I was looking for a big and tall chair. I am over 6 foot. In our store there was not one of these on display. I wanted to sit in it and see how it felt. However, when we went to our daughter's house that Sam's had one on display. I was able to sit in it and really liked it. I bought one. This chair in my opinion beats some of the $3-500 chairs at office supply stores. Very happy with this chair and would highly recommend it.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for your review of the La-Z-Boy Westley Big & Tall Executive Office Chair with Active Lumbar Support. We're thrilled to hear that you found the chair to be great and that it exceeded your expectations. We designed this chair specifically for big and tall individuals, and we're glad to see that it's meeting your needs. We appreciate your feedback and recommendation, and if you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thanks for choosing our chair!

Feb 10, 2026
Thomas C
4 out of 5 stars review

My reviw

Just got chair and pleased with comfort and ease to put together

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096