Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 291-300 of 315 reviews

Dec 1, 2024

Goodbuy

5 out of 5 stars review

Best office chair ever

Was extremely simple to assemble. Took a out 30mins once every was taken out if the box. Assemble tool was actually useful with a T-shaped Allen wrench. I finally sat in the chair and OMG I couldn't believe how much more comfortable this was to every other office chair I have had. Leg support is much thicker and the lumbar support I found helpful with my bad back. If you are looking for a new office chair buy this!!!

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reply from True Customer Service

Thank you for your glowing review! We’re thrilled to hear the chair exceeded your expectations and provided the comfort and support you needed. It’s great that the assembly process was straightforward, and we’re so glad the lumbar support has been beneficial for your back. Should you ever need assistance, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!

Sep 29, 2024

likejudo

1 out of 5 stars review

Not made of leather, tears easily

We purchased this thinking it was leather. See this tear - It is fake leather.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Oct 1, 2024

Billl

1 out of 5 stars review

no quality

lasted one year before leather was peeling off.

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reply from True Customer Service

Mar 30, 2026

The safeguard system D

5 out of 5 stars review

John’s Chair

Office chair

Review from Living Style Group

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Apr 7, 2026

Belladonna L

5 out of 5 stars review

Easy to assemble

Lazyboy office chair .

Review from Living Style Group

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Apr 14, 2026

George dustin D

4 out of 5 stars review

It’s a really comfortable chair

I loved it

Review from Living Style Group

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Mar 6, 2026

Dennis D

5 out of 5 stars review

Office chair

Good fit

Review from Living Style Group

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Nov 30, 2025

Timothy

1 out of 5 stars review

Lazyboy Westley big tall executive office chair

I was really wanting the black and you were out. the warehouse needs to have more in stock this time of year

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue. We are sorry to hear that the color you wanted was not in stock. If you need any service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 18, 2024

Barb Lazy Review

4 out of 5 stars review

Bought this Lazy Boy Office chair today 5/18/24 Sam's Ocala. Pretty Easy to assemble. They didn't have one on display. Looked at higher cost models by Serta at Office Depot: Thoughts: The Base is Firm on day 1. The Back is firm with support noticed in the Lumbar area. My thoughts are I think the higher end Serta felt softer, but am I willing to load this up and return it, not sure at the moment. Do I wanna assemble another chair?

Helpful?

reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that you are undecided between different models. We do hope that you find a chair that is a perfect fit for you. Please feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance to you.

Jan 24, 2025

Texaswomyyn

2 out of 5 stars review

Not a good fit - for me. Seat too shallow. . .

An office chair is highly personal, and not all chairs fit all people. My experience with this chair was not particularly good, as I found the seat too shallow (front to back), with the edge several inches from the crease in my knees. As another reviewer noted, I also had a tendency to slide forward as the seat seemed to tilt downwward somewhat. Because of the shallow seat, the lumbar 'protrusion' pushed me that much more toward the front. I found it very difficult to push the back backward. The spring or whatever mechanism it is that keeps it upright did not allow for any gentle rock back. I like a chair that tilts backward some when I lean back in it. Another fact: once assembled, it is nearly impossible to get the chair through a standard household doorway. We had to turn the chair on its side to wriggle it through. I will be returning it on my next trip to Sam's Club.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.