Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,128 ratings501 reviews
  1. 5 stars73% (820)
  2. 4 stars16% (184)
  3. 3 stars4% (43)
  4. 2 stars3% (33)
  5. 1 star4% (48)

Member photos

  • +10 images
Sort by |
Showing 271-280 of 501 reviews
Jul 18, 2026
Reviewer name: Deborah F
5 out of 5 stars
5 out of 5 stars review

Super comfy!!

This chair is super comfortable even after a full day at my desk. Lumbar support is just right and seat cushion is very comfortable.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
May 28, 2026
Reviewer name: Alexis B
3 out of 5 stars
3 out of 5 stars review

Good chair so far

Its been 1 day since i built the chair so i am trying it still haven't had any bad things to say. So far so good.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jun 13, 2026
Reviewer name: Logan A
5 out of 5 stars
5 out of 5 stars review

Great chair!

I use the chair mostly for gaming and working on 3d prints. Its comfortable even after long hours 6-10 hours. The adaptive lumbar is amazing.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jul 18, 2026
Reviewer name: Lee M
5 out of 5 stars
5 out of 5 stars review

My lazboy

I’ve had one for years and loved it so much I bought another to go along with it. The active lumbar is a fantastic feature.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jun 24, 2026
Reviewer name: Phillip A
5 out of 5 stars
5 out of 5 stars review

Easy Set Up and Feels Great

Just finished assembly. Straightforward, not rocket science. Lumbar support is active and “there” not just talked about on the box.

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096
Jul 26, 2026
Reviewer name: Pat
2 out of 5 stars
2 out of 5 stars review

"PU" leather, not genuine leather

This is not "leather," it is Plastic polyurethane "leather." It is not breathable, and it peels off over time. Also the paint on the arms was either scraped off or bubbled off. I am returning it.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the material of the chair. Please note that it is advertised as bonded leather in the listing, but we are sorry for any confusion if that was not made clear for you and we are sorry for the condition of your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 21, 2026
Reviewer name: BigGuy
2 out of 5 stars
2 out of 5 stars review

There is better for cheaper

This chair is not high enough like other executive chairs, so you can rest your head as you would expect. Also, the seat portion does not extend under the thighs like other brands, and the "leather" is very slippery causing for a very uncomfortable session. It feels like i had to keep opposite pressure so I dont slip off which added strain. A chair like this should feel luxurious, and not make me feel like I have to keep balanced.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions. We are sorry to hear this chair did not meet your expectations. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 1, 2026
Reviewer name: Michael
2 out of 5 stars
2 out of 5 stars review

LaZ-Boy leaves a lot to be desire

Wheel broke, they sent new wheels. Pneumatic cylinder stopped holding air so went to Menards and bought a piece of PVC. Three years after PVC, it now feels like sitting on a pointy peak every move makes chair tip, plus it creaks, every time feel like will be on floor. All of this inside the 5 years had the chair. $235 for a chair that can't last 5 years without issues.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing and would like to assist. We are sorry to hear about the condition of your chair and have a customer support team that can help. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 30, 2026
Reviewer name: Holly
2 out of 5 stars
2 out of 5 stars review

Not a Big and Tall Chair

We just purchased the La-Z-Boy in Gray Beige. It was a replacement from the previous Big %26 Tall version also purchased from Sam's 10 years ago. This chair is substantially smaller in seat depth and back seat height for my 6'4" husband. Really disappointing, and should not be advertised as a big and tall chair, it is not.

Helpful?4DOOYTVHLELZ13576172096
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair compared to your previous model. We are sorry to hear it did not meet your husband's expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 21, 2026
Reviewer name: Amy M
5 out of 5 stars
5 out of 5 stars review

Excellent lumbar support

Very comfortable chair with excellent lumbar support!

Review from Living Style Group
Helpful?4DOOYTVHLELZ13576172096