Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 211-220 of 315 reviews

Dec 23, 2023

Dawn

5 out of 5 stars review

Verified Purchase

Seating comfort

Husband bought for office. Loves it! Very comfortable.

Helpful?

reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Dec 23, 2024

Jan

5 out of 5 stars review

Verified Purchase

Great addition to the office

very comfortable chair, kind of difficult to put together, should have four hands

Helpful?

reply from True Customer Service

Thank you for sharing your feedback! We’re glad to hear you find the chair very comfortable. Assembly can sometimes be a bit tricky, and we appreciate your patience in putting it together. If you have any concerns or need assistance in the future, feel free to contact us at 800-379-9773 or service@trueinnovations.com. Enjoy your chair!

Sep 18, 2024

Taylor

5 out of 5 stars review

Verified Purchase

Comfortable Office Chair

Easy to put together and very comfortable! Highly recommend!

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

May 12, 2026

Tamara H

5 out of 5 stars review

My Lazboy

Wonderful chair needed great back support and its perfect.

Review from Living Style Group

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Aug 7, 2024

Kevin

1 out of 5 stars review

Great Yearly Chair that you have to replace

Do not Recommend. It says rated for 350, but I don't think that's accurate. Falls apart after about a year. Its the BEST chair up until it breaks. I've had two of them. The base where the shock mount cracks - if you have a welder you can keep it alive longer. (remove the gas shock before welding) Where the back folds, and where it clicks in, the plastic wears out where the pin holds and then it falls "back" while sitting in it. So while this chair is my favorite most comfortable chair, it breaks easily. I do not recommend, unless you are ok with a yearly chair bill. If you aren't over 300 lbs, this chair will probably last longer.

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reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 18, 2024

bob27

2 out of 5 stars review

No thanks

I bought this to replace my now discontinued version of the Sams Club lazy boy chair. This chair is far less comfortable as the old one. It has this active lumbar that will drive you crazy if you are a person that leans back in a chair a lot. And this chair barely will even lean back...I hate it at this point. The old model sat better but they fall apart quickly. Old model lasted about 1 year. I work from home so yes I am in it a lot.

Helpful?

reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that your replacement was not as comfortable as your original. Please contact us if there is anything we can do to assist you with your chair. You can reach our customer service team at 800-379-9773 or service@trueinnovations.com.

Mar 15, 2024

big norm

5 out of 5 stars review

Verified Purchase

none

good chair

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Mar 13, 2026

Alejandro R

5 out of 5 stars review

Lumbar support

I’ve been looking for a while now for a chair that will not only support my lower back but also have an aesthetic look I’ve been looking for.

Review from Living Style Group

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Mar 1, 2026

Matthew S

4 out of 5 stars review

Forced review

Had to put in a review as part of the registration process. Haven’t been able to use the chair yet, but seems nice and assembly was easy.

Review from Living Style Group

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Mar 11, 2026

Ray H

5 out of 5 stars review

Back support 2 thumbs up

Great support and very wide. The lumbar support adjusts when you sit up and releases when u want to lean back. Great job

Review from Living Style Group

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