KellyDehn, Thank you for taking a few moments to review the Samsung HW-Q990D Soundbar. To add a Samsung soundbar to the SmartThings app, you can use the app's automatic detection feature or manually register the soundbar. Automatic detection: - Turn on the soundbar - Open the SmartThings app - Tap Add Now in the pop-up window - Tap Start - Choose a room and location for the soundbar - Wait for the registration process to finish For Manual registration: - Open the SmartThings app - Tap the Add icon - Tap Device - Tap By device and select AV - Select Samsung - Tap Agree - Tap Start - Choose a room and location for the soundbar - Wait for the registration process to finish If the soundbar doesn't automatically connect, make sure it's running the latest software. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hi PR17, We appreciate your feedback regarding the issues you are experiencing with your HW-Q990D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions