We are sorry to learn about your experience with our Air Wick product. We'd like the opportunity to speak with you personally. Please call us at your convenience at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0005296339, and we would be happy to help.

Thank you for your feedback regarding our Air Wick product. We'd love to learn more about your experience. When you have a chance, please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0005009645, and we would be happy to assist you further.

Thank you for your feedback on our Air Wick Scented Oil Vanilla and Pink Papaya Kit. You may want to raise the setting on the device so more of the fragrance is released. We invite you to try a different scent at Sam's Club, such as Air Wick Scented Oil White Flowers and Melon Summer Delights. Bring the delights of summer into your home with this playful and fun fragrance, combining fresh white florals, sweet melon, and subtle vanilla. We have shared your comments regarding the fragrance with our team. We appreciate your feedback.Sincerely, Your Air Wick Team.