Who is responsible for packaging, my gazebo was missing 170 pieces! When I called BD they were nice and shipped all but 1 piece out. The main piece, it was the 1st part I ordered and it is the most important part. The roof support was not included in 3 orders. I can't send it back because the frame is assembled, I still have to pay the contractor even though it's incomplete and once I receive the part sometime next week (it's Friday and BD shipping department is closed), I still have to get back on the contractor's schedule and pay them all over again!!! This has been a NIGHTMARE!!!!!!! Be skeptical when ordering this horrible puzzle. Oh and so many pieces of the wood are bowed, if you can call it wood. I'M FURIOUS!!!!

This is the second rating. we have been using this for over two months now. no problems have been encountered

The gazebo is beautiful. It does take quite a bit of work to assemble, but once it is done, it is very sturdy and a great addition to our backyard.

I researched Gazebo's and decided on Backyard I’m so happy I did shipping was fast and the kit went together easily!

I bought this gazebo about a month ago and have been very happy with it! Looks great and very high quality

The gazebo is so gorgeous and we have received so many compliments. The quality is outstanding and we are so pleased with our purchase.

We have had this gazebo for several weeks now. This has been an awesome addition to our property. We could not have made better choice.

Great gazebo, thank goodness contractor was very good as delivery showed up with every box damaged, I was glad no hardware was missing.

Outstanding. I'm so proud of my gazebo. It's my little cabana in the yard. I love it be hope to enjoy it for many years to come!!

Whoever purchases this product, make sure you have some carpentry skills. We had to drill new holes and cut some wood and metal