If you are on the fence deciding whether or not to purchase, make the purchase. We bought ours this past July and have been making it our own ever since. When we first received our on time shipment, we thought we better check all the parts right away in case we needed anything replaced. When I called customer service to tell them we wouldn’t be putting this together for a few weeks and what if we discovered at that time we needed replacement parts, customer service assured us they would send us whatever we needed and not to worry. We built our pergola for a few hours each day during the week so all we needed to do on Saturday was raise up the posts and add the cross beams. This definitely makes the project less daunting and it only took us 3 hours or so when we lifted the posts. We have received several compliments. The color you see in the photos is the actual color. We have not yet stained. The purlins that came with (top) were just ok. They seemed crooked when we screwed them together. In the end, we added 1x3 cedar slats so that we had more shade. Directions were straight forward.

Overall the pergola is very nice and instructions were clear. Unfortunately the instructions for how long the base is were wrong. All the concrete was laid out exactly to their plan of 114" on center, but when assembled the posts were just over 115" on center. I recommend building all of the long pieces FIRST, then calculate how far apart the posts will be. I am a woodworker and teach engineering. Normally you would cut everything to size as you are building because there can be some changes in wood or other things. So for a pre-made, pre-drilled pergola it's understandable that some holes don't line up, kind of annoying the post distance wasn't correct as they will not be centered on my columns. One thing to add, all of the pieces are short and use a lap joint and bolts to secure them. Cedar is a soft wood, so I glued all of the lap joints and bolted them. Because all of the pieces are bolted together I would not trust standing or putting anything heavy on top. From a learning experience, I recommend building all of the long parts in sections and then sealing them before assembly. Overall it is a fairly good product. The only reason I did not build this from scratch is because the price of lumber to make something similar would have been as much or more than the kit. Had I known all of the long pieces were bolted lap joints and the 6x6 columns are hollow I may have just held out and designed and built my own.

[This review was collected as part of a promotion.] We bought this 6 months ago and it has been a great addition to our backyard! Shipment was fast and all the parts were labeled and easy to separate by using the instructions. The color we chose makes it so easy to decorate around and the boards at top make it easy to add lighting to. Having the power source on the side works perfect for electricity as we've plugged fans, phones, and radios up to it numerous times. The structure is very solid and we get so many compliments on it. We also waterproof sealed it to protect it as recommended. Definitely recommend this product!

This is a great Pergola. It was delivered with two boards that were day. Called customer service. Very nice helpful staff. Two days later I received two replacements. Spent one day treating all the wood with a wood present stain. Then one day to assemble. Used the BILT app for instructions. Went together like a dream. Great product. Very pleased.

[This review was collected as part of a promotion.] We purchased this pergola for my mother-in-law's ADU. We hired our two contractors to assemble it and it only took 4 hours. They spent some additional time installing a cover and staining it. It looks great, provides a good amount of shade, and keeps the furniture dry. For a cover, I purchased 8mm pearlescent Polycarbonate panels and accessories. I stenciled maples leaves on top using 3 colors of rustoleum--for decoration and to provide a bit more shade. We love the results.

[This review was collected as part of a promotion.] I love this pergola . Got it 7 months back and have gotten many compliments from friends n family. It makes hosting backyard get togethers so much more fun n special! Or even just enjoy your quiet cup of coffee or a glass of wine! Love my pergola !!

Printed instructions in combination with the BILD app were well thought out. We suggest that moving the partly-built pergola, setting the feet, moving the pergola off the feet, anchoring the feet, and moving the pergola back on the feet, would be more easily accomplished before the slotted cross-beams are put in place. All in all, this was a worthwhile project, and we're pleased with the look and quality of the pergola.

BE AWARE that the 12 x 10 does NOT, I repeat, NOT refer to the size of the footprint as I had expected!!! Somewhat disappointed in the finished size of the product, but we will make it work. The manufacturer needs to make it clear about the actual footprint and finished dimensions in their advertising. I plan to also leave a review of this product on whatever website I find it is being sold. Having said that, the actual construction of this product is relatively simple and straightforward.

I’ve owned my house 31 yrs and regret not adding this pergola years ago! It’s created living space in a part of my yard I never used til now. My contractor was skeptical. He planned a day to build the deck and 2 days to build the pergola kit. He arrived at 6AM with his crew of two. When I returned at noon they were almost done!! They said kit was easy and well built. In fact he has ordered kits from you for other projects. He said more economical and time saving than have his crew build from scratch. The deer watched the crew built it and quickly realized they now need to share the yard with us.

We bought this earlier this year after pricing out the materials to build one. This one was less expensive and arrived with perfectly cut pieces that were easy to assemble. It's exactly as it appears in the ads and we've received numerous comments about how attractive it is.