Bought this model in July 2021. Compressor quit May 2022. Fern at NewAir said she'd send us a replacement (850AB) but we had to send the original one back. We used the replacement box and a prepaid label from FedEx, and plugged in the replacement. Five hours later the temp never got below 50°. Now we're waiting to hear back from management about a refund. We went through proper channels, managed to get a heavy fridge out of a box, the first one in the box and dropped off for pick up. This model must be defective, and we've decided not to give NewAir another opportunity to send us another defective fridge. I have to say that Fern has been helpful, but NewAir needs to make this right immediately.

I love this fridge for storing drinks in our kitchen, and it looks good too. It did break about 10 months after purchase, so it was still within manufacturer warranty period, and the customer service was exceptional when trying to fix the problem. They first suggested a simple fix with a replacement part that they sent. After that didn't work, they just sent us a new fridge to replace the broken one (which we sent back with prepaid shipping). Thank you to the customer service team!

Our refrigerator quit working within the year. I called the company to troubleshoot and the refrigerator was under warranty. The customer service rep was very quick to respond and quick to help me fix the problem! I will definitely use this company again!

The fridge worked beautifully for about 6 months before it stopped. The customer service experience to troubleshoot and get a replacement part was quick and painless. The fridge itself looks really nice on our basement counter and kept our beverage selection cold until it stopped. Looking forward to getting it back up and running once the replacement part comes through!

We love our New Air AB850 beverage cooler. During parties we load it up with cans for easy access for our guests, and the rest of the time it is a snack cooler for our kiddos. It has made its home right next to the kids homework stations and next to the sofa making it quite convenient. Its so quiet, and I love the adjustable settings and light.

Received this as a Christmas gift, really enjoyed the convenience of a small drink cooler and liked the design/capacity, however, after ten months the unit stopped working. Customer service was great in that they are replacing it under warranty and, in exchange for this review, will be covering the return shipping charges. Hopefully the replacement won't have any issues.

Very classy looking fridge and holds plenty of cans!

Right size, cold, great look, nice customer service team! Highly recommend.

Very happy with customer service on my purchase. To the moon we go!!! #wsb

After one month the fridge did not work. Do not buy