I cannot say enough good things about this mattress!! It is incredible to wake up with no pain! My husband and I are sleeping better than we have in years! Setup was easy. It does take a little time to allow it to fully expand (it comes compressed). There are no pressure points.

Not as firm as I would like it. If you are looking for a bed that is stiff as a board, this isn’t the bed for you. It’s not bad, but not quite what I was looking for. It’s plushy with a firm feel. Overall, it’s not a bad mattress. I would have liked it to be firmer.

Brought Queen size this 3 weeks ago, mattress is still only 10" not what is says 12" in final size when it expands. Too soft even though the box and Website says Medium . the person next to you can make you role towards them :D I bought 2 other mattress before, i bought King and Twin was not this soft , it was medium as it was stated. liked it so i bought this , could be diffective from manufacturing! not sure. this may go back to store.

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

Stinks so bad! Literally like rotten garbage! This was for a kid's room, I don't want him breathing this! I have it in a bedroom upstairs and the entire 2nd floor stinks..it hits you halfway up the stairs! I have been happy with other Sam's mattresses..but never again. And since it's unpacked there is no way I can ever get it into my car to return it. Do not buy!

Purchased 2 of these for my young granddaughter's daybed and for an extra bed for company. Adult company said they slept well. My granddaughter loves it! As for me with back and neck and hip pain I would need something a little more supportive to the body.

I know this mattress is an inexpensive mattress, but I believe the top layer of the mattress should not have stretched/separated to the point that it causes pain. I am older and have no way of returning it fully expanded. Note: The bed was a dream the first week and I slept better than I had in a very long time. I was absolutely delighted, but my euphoria is rested and low pain was short lived. This mattress should not be advertised as being compatible with the adjustable base. The base was purchased from Sam's Club as well.

Do not buy this bed If you are on the heavier side i weigh 280 my job provides a twin size mattress and i sink in completely there is no support and because it compresses so much there is no air flow so it becomes hot and uncomfortable this may be a good bed for thinner people i dont recommend if you are on the plus side

I really wanted to love this mattress, but I don’t. I ordered it in early December 2025, and have slept on it for a month and a half now and I just hate it and really regret getting a memory foam mattress, and an ultra plush one at that. I cannot get comfortable. No matter how I lie, be on either side, my back, my stomach, kind of on my side and stomach, I cannot get truly comfortable. I can’t sleep well either on account and I think I’m averaging about two to four hours of sleep per night. Getting off of this bed is so difficult and I messed up my right knee getting up and down off this bed that I had to barrow a walker from my 90 year old neighbor (I just turned 48!) because my knee was so painful and strained and trying to give out on me from getting up and down off the mattress. My lower back and hips are also always extremely stiff and sore now after nearly two months of ‘sleeping’ on this mattress. I’m now going to lol for a hybrid mattress and spend yet more money to replace this one that I can’t enjoy.

Do not buy if you have any form of back issues. I let fully expand before sleeping on it, I would wake through the night with lower back pain which isnt uncommon and reason why i bought bew mattress so i didnt think anything of it. By morning the pain is completely unbareable ive never experienced pain this bad. There is zero support with this mattress and is on the plush side nothing medium about it.