I just bought this last week. It says medium firm in description but it is anything but. It is too soft. One sleeps on it for 3 nights and back pain starts. I wonder if I I could return it and exchange it for a real mattress that has some support at all.

Not a hotel mattress, but somewhat comfortable. A little toward the firm side and does conform to your body. It really doesn’t cool all night like the ad states. However it is cool when lying down for a short while. No issues opening with smell, waited 24hrs to allow for full expansion. Overall a good mattress, nicely made, and hopefully will last as long as the previous one.

I'm about 160lbs and have owned around a dozen bed in box type mattresses. After it had expanded, I sat on it and was surprised when I hit the wooden support slats. No exaggeration, the mattress compressed down to nearly nothing. This is for my 8 year old so hopefully I don't need to drag it back to Sams. Since it is described as medium firm, I gave it a low rating. If you are lighter and looking for a very soft mattress, this may be just the thing.

The biggest problem I have is this mattress does not cool at all. I bought this in summer and itwas hot. I thought it might be nice in winter, but I am still waking up sweating horrendously. Also the mattress is quite soft and trying to turn to my side I feel like im trapped in a giant marshmellow. I really wanted to live this mattress, but this mattress was a great let down.

Rating this 5 stars because for the price it can’t be beat. We had this delivered, and the box it came in was bulky and hard to maneuver. Purchasing in store it came nicely packaged with little roller wheels- I wish we would have just picked it up instead of having it delivered. Like others have said, it’s a really soft mattress. I like it more firm, but I’m happy with it and my partner really loves it. If you don’t like a soft mattress, this isn’t the bed for you. Set up was easy and it was able to be slept on after “raising” for about 6 hours. Moral of the story- for the price I would absolutely purchase again.

I loved this mattress for about 60 days BUT at about 2 months of owning this, the foam inside started to yellow and come through the fabric casing-which is not washable. It looked awful. Thankfully Sams has a 90 day return policy BUT you cannot take it back to them so you are stuck paying $100 to have it hauled away so you don’t really get a full refund. If you don’t care how it looks, but it and get good sleep. If you do, choose something different.

My wife and I tried this mattress because we wanted something medium firm, but this is more like a plush mattress. If you like something really soft, you might like this but it was not medium firm. I was also disappointed in sams club return policy (auburn hills, mi) as they had special conditions about returning this that aren't listed on their website or anywhere in the store. Inquire with your store about returns before buying.

Note that this mattress will come in a box compressed and will pop open to a queen mattress which is impossible to return. It was way too soft for me and hurt my already poor back but has been a nightmare to return and I have found a return impossible.

I purchased the Member’s Mark Hotel Premier Collection 12-Inch Gel Memory Foam Mattress (Full size) on May 27, 2024 for my son's room. A week ago, I discovered he was sleeping on the floor without mentioning any discomfort with the mattress. On December 6, 2024, I bought a new bed frame because I hadn't’t purchased a box spring. Initially, I noticed the head of the mattress was lower than the foot, which I attributed to it being new. Now, there’s a sinkhole forming at the head of the mattress. While the mattress has a weight limit of 300 lbs and my son weighs approximately 274 lbs, I am unsure if this is contributing to the issue.

Purchased because had good reviews. It was very comfortable but was concerned as a lump started to develop. I have had a Foam mattress before and not had this issue. I had to return it because it was starting to bother me. Spend the extra money on a Serta. You do bring it back to return it.