Our previous kitchen faucet (not a Vigo) developed a leak years ago and after several weeks of difficult customer service efforts and receiving the wrong product I was finally able to replace the cartridge, only to have another leak develop down the line. We lived with it for years using a sponge or dishrag to soak up the water that continued to collect around the base, and finally said enough is enough, and while searching, the Vigo caught my wife's eye. After selecting several different brands that were similar and going back and forth, looking at pictures and reading reviews she announced, "This is the one." Ordering was easy, price was excellent, arrival time quick, and installation completed with relative ease. The Vigo looks great, seems to be very well built, and we wish we hadn't waited so long. The pull down is simple and essential, and the sprayer works perfect for rinsing. Best of all, it doesn't leak, and, based on customer reviews, I'm hoping if we ever have to contact Vigo for any service needs it will be a pleasant experience and easy transaction. This faucet has become a focal point in our kitchen.

I bought this faucet thru Amazon a year ago. The pushbutton quit working. I had a replacement within a week of my initial contact. The replacement seems to be of a slightly different operating mechanism design. We really like the faucet and love the customer service.

so i purchased this faucet at overstock.com at a very good price. when it arrived, it looked beautiful, but i was initially concerned that the spray handle was made of plastic rather than metal, believing this to reduce its overall quality. i mentioned my initial reaction in a review and was immediately contacted by the manufacturer who explained to me that great thought went into the design to make the spray handle lighter and easier to use. but within a few days of installing the fixture, the water flow became diminished, and i then submitted a review renewing my concern about the spray handle. again i was immediately contacted by customer service who worked with me to identify the issue, and i was sent a new spray handle within a day. it was easy to replace, and now the faucet is my new best friend. i recommend this faucet and this company highly.

I bought this faucet a couple months ago. Happy with the GPM and the functionality at first but hate the feel of the plastic that is used for the nozzle and can't for the life of me understand why they used cheap nylon brained hose instead of metal brained. The hose developed a kink within a week and we had to move the weight under the sink to help with that but now the sprayer won't retract on its own, you have to push it up. All in all we are happy with the faucet and dang does it look nice but with there were more metal parts.

My wife and I recently purchased a house with the Vigo Stainless Steel Pull-Out faucet installed. We loved the look, but after a little while, we seemed to be losing water pressure in the head. I wrote Vigo customer service and they immediately shipped me out a replacement head via priority mail. It's works perfectly now and we're extremely happy. It's rare to find such good customer service these days!

I bought this faucet to replace a leaking, old kitchen faucet. My son in law advised me not to purchase a faucet from a big box store because they have plastic parts that don't last. When I told him the brand I bought he was impressed. He put it in for me last week and it has been working great. When I replace my bathroom faucets I will come back to Viggo

I have had my Vigo faucet for 2 years now and am very happy with the product, just recently the mixer button(changes the flow from a spray to a stream) would no longer function (stuck in the spray position). I contacted customer service about the issue and very quick recieved a response! I was told I would be getting a new head unit for free!! Thank you Christian & Vigo for your awesome customer service!!

Bought this 8 months ago and we did have a problem with the sprayer after six months but, I was sent a new sprayer within a few days and the new sprayer is much better.....better flow and feels like the sprayer button internal mechanism is better also. Very pleased with the faucet and even better with the warranty service.

Our faucet was installed a couple of weeks ago and I love it. At first I thought it was to big and akward but I have been using it and love, love the sprayer. Also color was just what I wanted it matches our kitchen perfect. Thanks for a great product.

Great quality and craftsmanship, the faucet came very well packaged and it feels solid, we installed it about a month ago and so far we really LOVE it, no complains at all. Pros: - perfect size (similar industrial faucets are just too big, we needed something that could fit in our kitchen without hitting the cabinets above our sink. Yet, it does not feel small either, in our opinion just the perfect proportion for a regular-size kitchen sink. - love the spray function (very strong) and as many people mentioned, it's great that the faucet keeps the selected mode when turning on/off. - The soap dispenser is of the same high quality as the faucet itself, no cheap materials here neither... - Good price considering its quality and the other options out there, I would recommend to anyone looking for this style of faucet. Cons (mostly minor): - when installed in narrow cabinet (like ours), the weight attached to the cord (underneath the sink) can get a big stuck with the other lines, sometimes preventing the cord from self retracting easily... So far, just pushing a bit on the cord makes it go back in place, so nothing serious here (and probably also specific to our cabinet/narrow space available underneath). - The cord itself does not seem to pull out very far, perfect for our need since we only have a single sink, but some people with very large industrial sinks may need some more extension. So far, extremely please with our purchase! We hope it will last for a long time.